Reviews

This profile includes reviews for Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC has 5 locations, listed below.

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  Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

  221 Mahalani St Wailuku, HI 96793-2526

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  Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

  85 Maui Lani Pkwy Wailuku, HI 96793

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  Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

  100 Keokea Pl Kula, HI 96790

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  Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

  628 7th St Lanai City, HI 96763

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  Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

  95 Maui Lani Pkwy Wailuku, HI 96793

Review Details

• Review fromGene N

  Date: 12/13/2024

  1 star

  Gene N

  Date: 12/13/2024

  got invoice and paid on my **** they charge me two times and told me i would receive a check within a month but its been 6 month and no check i told them to credit my **** since they charge me twice but still they told me a check will be sent to me

  Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

  Date: 12/19/2024

  Thank you for bringing this to our attention. We immediately reached out to Mr. ********* discussed the situation and worked together to resolve.The original form of payment was attempted but was not a valid option for the refund.  As of this writing, a check has been issued for the overpayment amount and sent certified mail at Mr. ********* instructions.

• Review fromS. K.

  Date: 06/18/2023

  1 star

  S. K.

  Date: 06/18/2023

  I took my daughter to Maui Memorial Medical Center on 3-31-23 for abdomen pain. They did several tests but didn't identify the issue and sent us home. They sent an invoice dated 4-11-23 for $3,023 but no record of them running it through my health insurance even though they took a copy of my card. I called them and then they sent me a new statement dated 5/17/23 which showed our insurance company paying $5,475 (significantly more than the original bill) and now I still have to pay $2,963. I sent records back to the Maui Memorial Medical Center showing the data and asking them to explain. They responded with sending me a new invoice for $3,023 dated 6-12-23 with a note if we don't pay within 15 days our credit rating will be affected. I'm trying to work with Maui Memorial Medical Center but they are not even trying and sending me threats. My request is that Maui Memorial Medical Center correctly follows my insurance and I pay 80% of $3,023 and my insurance company pays the remaining 20%. Currently we have to pay $8,438 which is $5,415 more than our billed amount! How can they get away with this, especially when they did not figure out why my daughter was in so much pain.

  Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

  Date: 06/28/2023

  Thank you for your feedback. Our Patient Relations team has reached out to you directly via phone and email in an effort to resolve your concern. In addition to your hospital bill, you may have received bills for professional services rendered by specialists in diagnosing and treating your daughter. If your daughter had certain tests or treatments in the hospital, you might have received bills from contracted specialists including the ** physicians group (MMEMA), radiologists (RIMA), or other specialists who perform these services and bill separately. This is a familiar practice for many community hospitals that can be confusing, and we apologize if this wasnt explained to you at discharge. We have worked with our ****************** to identify your account and the different providers who played a part in your daughters care, which may have resulted in you receiving multiple invoices. Please call our billing lead ************************* so she may explain the benefits, deductibles, and co-payment for each invoice. You may reach her by email at ********************** or by phone, ************. Please be aware the phone number is not toll-free.Please accept our sincere apologies for any miscommunication or confusion regarding this visit. If you are unable to resolve this issue in a timely manner, please consider opening a formal complaint by calling our Patient ******************** at ************ so we may further pursue a quick resolution for you. Thank you for taking the time to share your experience and allowing us the opportunity for continuous improvement.

  S. K.

  Date: 06/28/2023

  This review was wrong. After the review Maui Health Systems returned my request and explained how there was multiple invoices that were sent weeks apart. They admitted making a mistake but not applying insurance to all the invoices and are correcting that mistake. I would like to withdraw this review.

• Review fromLinda L

  Date: 06/08/2023

  1 star

  Linda L

  Date: 06/08/2023

  I am POA and representative for a resident at Kula Hospital Nursing Home who is disabled and unable to speak for himself. Kula Hospital Nursing Home's longterm care unit is overcrowded and short staffed. This has resulted in poor patient care and unfavorable outcomes. Since staying at the facility numerous personal items have disappeared resulting in several lost claim reports. The latest of which is still outstanding. There is no laundry facility at the hospital resulting in wait times for the return of personal clothes in excess of two weeks. There is only one floor nurse per 28 patients in the longterm care units of the nursing home. This results in inadequate patient monitoring and lack of oversight given to the CNAs by the nurse. There is also a shortage of floor managers. The shortage of CNAs on the floor results in neglect of personal hygiene. BM has stayed on the floor of the shower for over a week. Vomit contaminated clothing was not disposed of properly but left to sit in the corner of the room for days. Bandages go unchanged resulting in infections. Bedsores are frequent.The quality of life is inadequate to meet longterm care requirements with patients crowded four to a room with little space for personal property. Many residents do not have windows in their small enclosures with inadequate lighting. Patients spend too much time in bed rather than being engaged in activities on a frequent enough schedule resulting in sensory deprivation and loneliness. Residents are woken up at 5 am to be cleaned. There is a TV on continuously at all hours of the day. There is not an adequate inside visitation area for families. Dehydration has occurred and has resulted in a trip to the ** where 3 liters of fluid was immediately administrated. The most recent uncontrolled Covid-19 outbreak at the facility which began over a month ago and still continues is the result of overcrowding, inadequate facilities, poor hygiene, and lack of trained staff.

  Maui Health Systems, A Kaiser Permanente Foundation Hospitals LLC

  Date: 06/28/2023

  ****************,

  Thank you for sharing your concerns with us so they could be reviewed and properly addressed. We are happy that our Patient Relations team was able to work with you directly to bring them to resolution.
  

  As we shared in our direct communication, while our staffing levels at Kula Hospital may vary from day to day, they are well above that of the national average for nursing homes and always meet the requirements set by Centers for ******** and ******** (CMS).

  Kula Hospital and our team of expert caregivers are recognized by CMS as one of the top nursing homes in ****** for providing our residents with high-quality, compassionate care in a safe and clean environment.
  

  Your input gave us the opportunity to review our processes and make any necessary changes to ensure our residents continue to receive the best care at Kula Hospital. We appreciate your partnership and willingness to help us improve and continue in our mission is to provide exceptional health care for the people we serve with compassionate, dignity and respect.