Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I put in a deposit of $3441.75 on 7/13/2023 for a reroofing job. On 8/15/2023 I requested to cancel the project and requested a refund due to Kapili's inability to provide me with a start date which would be needed for me to coordinate my solar panel removal with my leasing company. Many emails and phone conversations were made yet my deposit has not been returned to me as of today.
Business Response
Date: 09/20/2023
****************,
Thank you for your message. This refund has already been posted on our end, check number *****.Check stub is attached.
It was already mailed out post dated 9/19/23 to 94-**************************************************
Please contact ** with an updated mailing address is there is a change in mailing address, or if it is not received soon and you would like to come pick up a re-issued check direct at our office.
***********************Customer Answer
Date: 09/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:07/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our complaint is simply having someone return our call or emails to answer a simple question.We will be having our roof repaired and signed a contract in March 2023.We were told verbally when the work would begin nothing on papers.However, we forgot the estimated month therefore, I have been leaving messages and emails to the company just to get another update on month they would begin work do we could go ahead and arrange for travel plans.Much Mahalos, ******* and ************************* **************Business Response
Date: 07/20/2023
***** *******, Thank you for your message. My apologies for you being unable to get in touch. Do you have our office number? It is **************. The best email to reach is at is ****************************************.
I have forwarded this message to our lead customer success representative, ******, and also to our production team members, **** and *******. We will be reaching out to get in touch with you regarding your project.
We understand the desire to re-confirm your dates to schedule travel around.
In the meantime, please reach out to us if you have any questions.
***********************
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