Reviews

Review Details

• Review fromFrancis C

  Date: 04/10/2023

  1 star

  Francis C

  Date: 04/10/2023

  I purchased a used Nissan Murano 2016 from the dealership it drove perfect on my test drive, even took it to mechanic where it got a good review. When they kept it and made the final checks and told me "I needed to replace the brakes" "I said "ill look into it." Then I signed the papers and drove it out the lot. I noticed it drove really weird for a couple of weeks, like it was pulling to the left. I was concerned that they messed with it. I took it to ********* to get the alignment checked and SURE ENOUGH, the passenger side was Way off! They fixed that and it finally drove like when it did when I test drove it.Forward to today April 10, 2023. I needed to get my keys reprogrammed, I was really slightly concerned that some weird thing is going to magically happen again after this small task. Mind you I dropped it off in close to mint condition. When I picked it up and started the car I began to hear a very noticeable puffy noise coming out of my A/C, especially when the fan is reved up. I did NOT hear this noise before so I am really ****** off and concerned these guys messed with it. I talked to service guy and he was not very helpful. I will try to talk to the service manager to see if he can help. I certainly find it puzzling why I end up with these extra issues after I take my car in the location.
  

  Tony Nissan

  Date: 04/20/2023

  Thank you for leaving your comments.   We did manage to pull your file and can confirm that your aftermarket key you brought in for programming, was indeed completed properly.  Although this key programming process does not require us to access anything else but the OBD2 port under the drivers side dash area, I would certainly like to hear what youre hearing about the ** system.  Please feel free to contact me at the store so that we can set up a time for us to meet.  I appreciate the opportunity to earn back your trust
  
  ***************************
  Tony Nissan Service Mgr
  *************************** <***************************************************;

• Review fromAlvin T.

  Date: 07/22/2022

  1 star

  Alvin T.

  Date: 07/22/2022

  In November 2021, I brought my car in for a battery discharge problem when the car is parked. I had to disconnect the battery whenever I parked my 2009 NIssan Versa. I am not the original owner.They did not provide a good response to fixing the car. It now seems I don't get to speak to the service manager and there is no response to my questions that I ask a sales representative or an assistant manager. Their responses so far have been unsatisfactory and there is not effort to address my concerns.I will be trying again but there doesn't seem to be any effort or their part. They still have my money for trouble shooting the problem and the part cost. At this point, I would like to ask for a full refund to try somewhere else.
  

  Tony Nissan

  Date: 08/01/2022

  Aloha *****, Our previous sales manager left the company earlier this year. We did not know you had a question about your battery. However, we would like to learn more about your situation and help you find a resolution. Please contact *************************** (our new Tony Nissan Service Manager) at ************ or ************************ at your earliest convenience.

  Alvin T.

  Date: 08/11/2022

  I contacted the new service manager. And he got to hear what had happened and who I had talked to. He promised to check why my concerns on the part were not answered and went to talk to the parts manager. He called back another day and explained why they did not have the part and its alternative in North American Nissan system and why they cannot go out into the open market to get an OEM part. My understanding is that the North American Nissan software can only program a North American Nissan part. Also that their software to program the part is not available on the open market but some repair shops might have alternative software to program the part. And a smaller number might be able to repair the part in my car. He went back to check if he could give me a full refund which I requested. A day later he called to give me the name of a repair shop that has a good reputation and the news that the Tony Nissan had approved the full refund. I think that his response is a good one.