Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SUPERIOR EXTERIORS IN ****, IA INSTALLED SIDING ON MY HOME. I ASLO HAD ***** INSTALLED AND AT FIRST THEY MOUNTED THE CONTROL *** IN THE WRONG SPOT. THEY MOVED THE *** AND LEFT ***** IN MY SIDING. THE ***** COMPANY GOT AN ESTIMATE TO REPAIR IT FROM *************************** 3400ISH. INSTEAD OF REPLACING THE SIDING AS QUOTED IN THE ESTIMATE. HE POORLY PATCHED THE ***** WITH CAULK AND THE ***** CAN STILL BE SEEN. I CAN GET BEFORE AND AFTERS PHOTOES IF YOU NEED. I ALSO HAVE THE ORIGINAL QUOTE, I'VE ALSO NOTIFYING THE ***** COMPANY.***********,*****,*****,*****,SHADY. ANY HELP WOULD BE APPRECIATED. THX *************************** ADDRESS/PHONE ********************************************************************************* ********** PLEASE HELP
Business Response
Date: 07/02/2024
We have received several phone calls from this individual regarding work that was performed at his residence in late 2023.
Timeline:
Job was sold by *************************** through Pro Exteriors
Deposit was paid to Pro Exteriors
**** left Pro Exteriors and joined Superior Exteriors
Superior Exteriors fulfilled the job - installing siding on this home in late 2022/early 2023
Customer had solar panels installed
Solar company apparently installed the control box in wrong location
It took several months for the solar company to come out and move the box
Superior Exteriors was hired to repair the siding damaged by this move
Because the homeowner did not opt to coordinate work between the solar company and Superior Exteriors so that the box could be removed and siding replaced prior to reinstallation, all we were able to do was patch the holes with color match caulk.
We were paid directly from the solar company so any refunds will be returned to them and not the homeowner directly.
We have received several threatening voicemails from this homeowner demanding that we respond via email. This homeowner has also stated that he will not answer our telephone calls. As well as made statements about how we have messed with the wrong person.
Customer Answer
Date: 07/05/2024
Complaint: 21881679
I am rejecting this response because: THEY OWE ME $3400.THEY DID NOW DO THE WORK QUOTED IN THE ESTIMATE
Sincerely,
***************************Business Response
Date: 07/15/2024
We have responded directly to the client and offered a settlement option. I believe it was acceptedCustomer Answer
Date: 07/15/2024
Complaint: 21881679
I am rejecting this response because:
Sincerely,
***************************Business Response
Date: 07/16/2024
complaint: ********/ i have heard nothing from this business. they still owe me $3400 dollars
Customer Answer
Date: 07/16/2024
complaint: ********/ i have heard nothing from this business. they still owe me $3400 dollarsCustomer Answer
Date: 07/16/2024
complaint: ********/ i have heard nothing from this business. they still owe me $3400 dollarsBusiness Response
Date: 08/07/2024
We will refund the entire amount of $3,400.00 to the customer as long as they sign a Release of Liability; releasing Camken, **** dba Superior Exteriors from any liability related to this claim. This document will need to be signed off on by both *************************** and *************************** and both signatures will need to be witnessed by a Notary Public prior to the release of the $3,400.00 in question.Customer Answer
Date: 08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.