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Business Profile

Pizza

Northern Lights Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday April 18th around 6 pm I ordered pizzas, breadsticks and pop online from Northern Lights totaling $46.22. The estimated delivery time was 35 to 45 minutes. At 7:06 I called them to see when it would be delivered the lady said it was on its way. At 7:37 when nothing arrived I called back and asked to speak with the manager. The lady said manager was delivering pizzas and I said if she was stiill in ******* we might just cancel order and please have manager call me. At 8:52 I called again and asked to speak with a manager requesting a refund for goods that were not delivered. Never received a call. I called on April 19th at 2:22 and 3:55 asked to talk with manager about my refund never received a return call. On April 20th called at 5:31 talked to manager she did not know anything about the refund but her boss would have to take care of it. Told me her boss' name was *****. I said that the lady yesterday told me it was **** to which she said "no she told you *****." I requested my refund for food that was never delivered she said if her boss did it it would take 3 days. I have waited till Monday April 24th and have not received a refund and have not been called back by the boss or anyone concerning this matter.

Northern Lights Pizza is NOT a BBB Accredited Business.

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