Reviews

Review Details

• Review fromSandra T

  Date: 10/04/2024

  1 star
  I ordered a Vulcan portable lift to be able to load my husband's electric chair into our vehicle. The lift platform was not large enough to accommodate the folded chair. I requested an *** through email after reading their return policy online. After 2 days, I called and was told the item was an accessory and was not returnable. The lift and battery (that we didn't need but ordered after asking a *** specifically if we needed it, $289 extra) was $1400+. That is how senior citizens and disabled people are treated by this company.

• Review fromPatricia L

  Date: 05/08/2024

  1 star

  Patricia L

  Date: 05/08/2024

  I'm an elderly woman in my 80's with heart problems. I am having shoulder surgery on May 17th. 1.On April 15, 2024, I paid $ ******* for a lift chair, Order # **** from Mobility Department, LLC.2.The chair was advertised as a reliable and safe product suitable for elderly individuals.3.However, upon delivery and installation, we immediately discovered major defects:oThe chair base leaned to the left making it impossible to remain seated any length of time oThe backrest collapsed into a fully reclining (laying) position when the foot rest was raised making it impossible to sit upright with the foot rest raised After installation, the chair stopped working completely. It is in the fully reclined position and will not move. The power light is on but the control button lights went off and I had to crawl out of the chair.4.These defects have significantly impacted my quality of life and safety within my place of residence.Liability: As the seller, *****************************, Owner and Manager, Mobility Department, LLC, is responsible for providing products that meet reasonable safety standards. The defects in the lift chair clearly indicate a failure to fulfill this obligation.Injuries: I have experienced physical discomfort, emotional distress, and anxiety due to the faulty chair. Additionally, Mobility Department wants me to pay additional expenses for returning the chair and providing a replacement.I have repeatedly asked the owner, ****************** for either of the following remedies:1. Repair of the chair prior to May 17th, the date of my shoulder surgery 2.A full refund of the purchase price ($ *******) within fifteen (15) business days from the date of this letter.3.A replacement lift chair that is free from defects and meets safety standards.As of today's date, May 8, 2024, ****************** has failed to comply with this request. I am now facing a surgery which requires the use of a recliner for recovery without a working recliner.

  Mobility Department, LLC

  Date: 06/16/2024

  As an online dealer for Pride Mobility, we trust their products' quality and reliability. In this instance, the product you received was defectivea rare occurrence that was beyond our control.From the moment you reported the issue, our team remained in constant contact with you. We responded swiftly and took every necessary step to resolve the problem, demonstrating our commitment to your satisfaction.We ensured that Pride Mobility reimbursed you the full purchase price of $1235.00. This reimbursement was facilitated promptly and efficiently, reflecting our dedication to making things right for our customers.We pride ourselves on providing excellent customer service. The majority of our orders ship smoothly and without issues, but on the rare occasion that problems arise, we are committed to resolving them swiftly and satisfactorily. Your case was no exception; we handled it with the utmost professionalism and care.We regret any discomfort and anxiety this situation may have caused you, particularly in light of your upcoming surgery. However, the facts remain clear: we acted promptly, stayed in communication, and ensured a full refund.We stand by our reputation and the quality of service we provide. It is our hope that this clarification reassures current and future customers of our commitment to their satisfaction and trust.Best regards,*************************** and ManagerMobility Department, LL