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Business Profile

Motels

Quality Inn and Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While transporting my mothers ashes across the country, we decided to stay at the Quality Inn in **** ** for one night. We checked in at about midnight on 08/13/22 and checked out around 10 am on 08/14/22. When we arrived, the light switch by the front door did not work but since we were incredibly tired we were able to get the light by the bed to switch on and promptly fell asleep. When we awoke, we noticed that the room was was absolutely disgusting! There was clearly human excrement stains on the first bed, and on the second bed there was an even larger stain that looked like blood. There was ***** matter next to the microwave with yellow bugs or maggots all over it and additional stains all over the carpets. We found more blood on the safe, and urine puddles all around the toilet. I was charged $167.44 for the room and they refuse to give me a refund even though i have emailed them pictures of the room and spoke with the hotel manager concerning these issues.

  • Initial Complaint

    Date:08/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17, 2022 a group of parents stayed at the Comfort inn and suites in **** **** for our childs Games. I was in charge of making the reservations for the entire team parents. I worked with the *** *****, on negotiating rates for the team. I secured the rooms with a credit card and was in contact with ***** about late cancellation fees. ***** advised there would be no late cancellation fees and I have an email to prove that. I have been working with ***** to get that credit issued back to my card but it is still not credited back to my account. I also have an email stating I would not be charged any cancellation fees as long as I worked with her. I have been in contact with her to get the credit issued. When I contacted her on July 15th she stated she would contact her manager to initiate the credit. I have not heard back from ***** or her supervisor in since that date and my account still has not credited.I have provided a screen shot and I would be happy to provide other emails as references. Thank you!

Quality Inn and Suites is NOT a BBB Accredited Business.

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