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Business Profile

Property Management

Haverkamp Properties

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Haverkamp Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

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Haverkamp Properties has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Haverkamp Properties imposed "paint" fines and rust stain fines on tenants, Yuewan ********* and YiLe He, for damage that was present upon move-in. Damage consisted of irremovable black marks on front of refrigerator, two rust stains on the floor and paint damage on windowsill. Photos of these 3 issues were taken on day of move-in and forwarded on same day to **** *******, property manager. When tenants went back to **** ******* upon receiving fines, **** said that he had the original photos from move-in date but did not have the ability to dispute his subcontractor's findings. Each tenant was fined $67 for "needed painting" and $87 for "cleaning". 6 photos forwarded by cleaning staff for justification of fines included paint damage on windowsill, ***** **** on refrigerator and two rust stains on the floor, the same content in the photos forwarded on move-in day. The property manager's last sentence in final email read "The vendors who went in, performed work & billed us didnt do nothing in the girls apartment. We have beared the burdon of proof that there was work needed. If you know of vendors who can do this amount of work at a lower rate, I'd like to meet them but this is what it cost us to prepair their apartment for new occupants." (sic) We are pursuing resolution of this unfair practice in order to protect other students at the ******************.

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased an apartment from the ************* for 1 year. I moved out 8/19/24. I received a notice 9/5/24 of two charges. One charge for $2081.89 for flooring replacement and the other charge of $443.31 for carpet replacement. This is a brand new building complex built in 2020. I left the apartment in the same condition as when i moved in. The flooring and carpeting were in great condition when i left. Im currently trying to speak with their regional manager ********* ***** of haverkamp properties (this the emorys parent company). I received pictures of their charges for a full cleaning. These pictures included the flooring but that was for cleaning of $117.63. I see no damage in those pictures. I really have no idea where these charges are originating from. I was an excellent tenant. Paid my rent on time, deep cleaned weekly.

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I tried to lease one of the units of this property (The Banks Student Living) on Aug 29, 2023. Their lease staff showed me a unit on 3rd floor through virtual tour and she promised to assign me a unit on 3rd floor. I have a health condition that cannot live in the basement. With that promise I proceeded with their lease and surprisingly found out that my assigned unit is in the basement. I contacted *********************** and asked for a cancellation because they were not assigning me other than basement. He said they cancel the lease but did not refund my $230 payment. After a week, I noticed that my payment is back to my account so I assumed they refunded my payment. Now, after ten months, I noticed that they have reported me to debt collection. I never heard back from them, never received any notice call or letter they reported me to collectors. This is a highly unreliable business. First they charged me $230 for an application and they were dishonest about the assigned apartment and now with no notice they have harmed my credit score. I want they remove it form the debt collection immediately. Thank you,

    • Initial Complaint

      Date:11/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It appears Haverkamp Properties is in violation of **** Code Section 562A.12 (3) (a) (2), (3) (b) and (7) as it relates to: - Timing of receiving security deposit refund - Withholding any of the deposit because it was beyond 30 days - Providing adequate documentation on the specific reasons for withholding part of the deposit Correspondence have been sent to ************** ********************** and *********************** by me on behalf of my son, *********************, with no response. When ****** reached out, he continuously was pushed off and told to wait to see if the check came in the next few days.I have attached all documentation between Haverkamp Properties and ****** and myself. As I stated to Mr. ********************** and ************** it is my observation they are taking advantage of college students who likely are renting apartments for the first time.

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband gave our apartment complex a 30 day notice that we were leaving. They had him sign a document. We moved and I returned all keys and garage openers on 6/30/2022. Since they have closed our account, we have been charged rent for July and August plus fees that were not to our knowledge. I received a copy of the 1st lease but never received copies of the other 2 leases we had signed. According to our first lease we did as we were instructed and now have been penalized. In the past we have not had an issue with leaving an apartment. I have also attached pictures of how we left the premises. It was cleaner than when we moved in. Any help in this matter would be appreciated. When management changed the apartment building and hospitality took a bad turn.

    Haverkamp Properties is NOT a BBB Accredited Business.

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