We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Central Iowa Towing and Recovery Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Central Iowa Towing and Recovery Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Central Iowa Towing and Recovery Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/18/2023 my travel trailer (TT) passenger side leaf spring broke on I-35 in **********. Central Iowa Towing and Recovery towed my trailer to their secured lot at ***********************************************************. They said their mechanic, *****, could make the necessary repairs to my trailer. I agreed to this since I am from out of town and didn't know where else to go. On 6/19 around noon I received a phone call from ****, the employee in charge. He stated the work should done in about an hour after it was inspected. When picking up my TT I discovered *** person had tried to break in and had stolen my battery. **** and I agreed it was probably one of their employees so he paid for a new battery. At the time I didn't notice the spring was installed wrong. On June 25th I returned home and the man that owns the storage unit where I keep my TT said the spring had been installed incorrectly, one side was up and the other was down. On 6/26 I text **** telling him I would have to get this spring installed correctly and would like a refund. **** said he would look in the credit card app to see about the refund and that he was the one to contact with any future issues. I took my TT to a local certified repair shop. On 7/13 the work was completed and I was told Central Towing had not only installed the spring incorrectly, they had used the wrong spring length, and the wrong bolt size. Also, two of the bolts securing the spring were able to be removed by hand instead of by an impact wrench. On 7/14 I text this information to **** along with photos of my new repair bill, the springs, the bolts and nuts and asked to be refunded the money, $425.49 I paid to do the repairs correctly. I received no response. I've texted 5 more times with no response. On 7/26 I emailed the company directing the email to the owner ********************* and included the same photos sent to ****. I received no response. On 7/28 I called the company and left a message for ****** to read my email. No response.

      Business Response

      Date: 08/01/2023

      We were contacted @ 4:47PM on 6/18/2023 by ***************************** about her having issues with her travel trailer. We were told she broke a frame support on her travel trailer. We dispatched one of our heavy wreckers to her breakdown location on I35/80 eastbound just after exit 136. When our driver arrived on scene @ 5:14PM he discovered that **** had broken a leaf spring and damaged the tires on her travel trailer. This type of tow required the use of a different truck to assist her. The driver waited with her on scene to provide emergency lights for her safety and assist the other driver who brought out a landoll trailer to safely load her **** explorer and travel trailer onto. While waiting for the driver with the landoll the first driver helped **** call around to local repair shops because she was just traveling through Iowa and needed to get her travel trailer repaired as soon as possible. Upon calling multiple repair facilities and RV shops they were told no one could look at her trailer in a timely manner. Our driver then suggested that we have a mechanic that does work on semis and semi trailers and could possibly look at the broken spring and replace it in the morning. She agreed to take it to our impound lot to have ************ look at it in the morning. 
      In the morning ************ was having trouble getting information for parts specific to the travel trailer. We then went through Husky springs and they had the springs they recommended for the camper. They were installed along with 2 new tires and the travel trailer was back in working order. **** agreed to the charges and paid. When **** was getting ready to leave she noticed her door looked like it had been tampered with and she thought the battery to the travel trailer had been swapped out. With no questions asked we replaced the battery at no charge. We have security cameras monitoring our property. I watched from when the camper arrived at our location all the way to when it left our lot and there was no evidence of it being tampered with. 
      On 6/26/2023 I was contacted by **** that there was an issue with her suspension and sent me a picture showing the leaf spring rolled under. I replied to her on 6/27/2023 that if there was an issue from our mistake I could look into refunding a portion to her credit card but from the picture it looked like the camper just needed to be jacked back up and roll the leaf spring back into position. She informed me that she was going to take it to a local shop. This was the last I heard from **** until 7/26/2023 through an email claiming a mechanic had to replace the springs. After this email **** sent the complaint to the BBB. 
      Now today 8/1/2023 I have contacted **** to work with her on a resolution of her complaint.

      Customer Answer

      Date: 08/11/2023

       
      Complaint: 20405464

      I am rejecting this response because: **** with Central Iowa Towing and Recovery finally responded to me approx 2 hrs. after I filed this complaint. They were upset saying they hadn't received any of my attempts to contact them. **** sent me a text and when I responded he said my number was "grey." I don't know if this means he had blocked me in his phone or not. **** asked if I could get the leaf springs they installed back so they could possibly get a refund. I called the repair business I took the camper to and they had already disposed of the springs since they had no use for them. I contacted **** back and said the springs had been thrown out. On Aug. 1st at **** hrs. **** text saying, "I'm waiting for a call back from husky springs and I'll let them know I don't have the old springs." I sent 2 emails to both the business account and ****'s email account on Aug. 2nd and Aug. 4th asking if they were ready to discuss a resolution to this complaint. I asked for the amount of $425.49 based on the evidence I had presented. I have received no response to either emails and have not heard from **** through text messages either. 

      The response they wrote to the BBB to explain their side of what occurred is not factual to what happened. I broke down on a Sunday. No businesses were open so no one "helped" me by trying to call companies to see if they could make repairs. They couldn't see who tried to BREAK INTO my camper and who STOLE my battery because they parked it behind a storage container that blocked the view of my camper from the ONE camera they have covering their fenced in lot. **** and I did discuss that an employee was probably going to be responsible since the theft of the battery was attempted to be covered up by replacing it with an old used one. That was why they paid for a new battery for me. When I called **** back after returning home, I asked if he had identified the party responsible. He said they had narrowed it down to 2 employees but neither would admit to the theft so they were going to have to see if they could "catch them in the act" if they did it again and then they would be fired.

      Only one discussion on Aug 1st has been received from Central Iowa Towing. No effort has been made to resolve this issue after my complaint even after several attempts by me to contact the business and ***** 

      Sincerely,

      *****************************

    Central Iowa Towing and Recovery Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.