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Business Profile

Towing Company

Elmquist Towing Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed on October 9, 2022. On that same night I called the business and asked them how much it would cost to get my car out. The man I spoke to told me that it would be $120 if I picked up that night, or I could pay $250 if I picked it up the next day. So I went in that night to pay $120 and they tried to charge me $250. I explained that I had spoken to someone on the phone who had told me it would cost $120 that night, and they kept telling me that I was lying and that I had to pay $250. I ended up paying them $250 because they gave me no other option even after speaking to the owner, and I had to get my car back. I do have a paper receipt that they gave me that I can copy and mail in if needed.

Elmquist Towing Company is NOT a BBB Accredited Business.

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