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Business Profile

Advertising Specialties

Advertising Specialties Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Advertising Specialties.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2022 I was contacted by a rep from Advertising Specialties Co. about placing an ad on placemats at *********************** in ******* **. The Barnyard never received the placemats and repeated attempts to contact this company has failed. I would like to get this matter resolved in either a refund or the placemats delivered. Thank You

    Business Response

    Date: 09/11/2023

    He was told they will get refund and free ad

    Customer Answer

    Date: 03/13/2024

    The company Advertising Specialties has still not given us a refund or given us the ******** they promised back in September 2023 after our initial complaint. I called *********************** in ******* prior to opening this back up, and they have still not received the promised placemats. The other businesses in and around **** and Decatur that paid for these ads on said placemat have not received their refunds either. This has gone on way to long. Process started in October of 2022. Payment was made also in October of 2022. Here it is March of 2024still no placemats and or refund!! We would like our refund!!

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** contacted me approximately a year ago to make placemats for my restaurant. He proceeded to call around to businesses in this town to sell ads so the placemats would be free to us. I have had several of those businesses call me and ask where the placemats are. I have talked to **** on a few different occasions and he has assured me the placemats would be here within a couple months each time. Fast forward a year later and NO placemats. I have no idea if those businesses received their money back for ads but I am 100% sure this was a scam!

    Business Response

    Date: 11/03/2022

    I made contact with ***********; she is going tto look st the proofs and get back eith me

    Thank you

    Customer Answer

    Date: 11/03/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, he has made contact with me and I have approved the proofs (once again). He states I should receive the placemats by the holidays via phone call and by the end of the year via his email he sent.  We shall see if he follows through on his word this time. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A representative named **** called my agency to sell me an advertising spot in a local restaurant on a placemat. I paid him $350.00 back in April. The ad was supposed to be approved and run by the end of July. I had to send several emails and calls a week to get him to answer. I even spoke to the owner of the restaurant. He wasn't even doing the ad anymore since he was having the same issue, **** has said to me for the last month he will refund my $350.00 and still has yet to do so. DO NOT do business with this company. It's a complete scam. This is just the first step I am taking against this company if I do not get my money refunded asap.

    Business Response

    Date: 10/20/2022

    Her Ad was done she just needed to let me know out of 2 Ads the one she wanted.

    I will Refund her money $350 

    It will be sent Express Mail By the end of Oct 2022

    Thank You

    Customer Answer

    Date: 10/21/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Just a note on his response... I have been hearing that he is refunding my money for well over 30 days and have emails stating as such. If I do not receive my refund I will be filing another complaint. Thank you for your assistance and time. 

    Sincerely,

    *************************

Advertising Specialties Co is NOT a BBB Accredited Business.

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