Business Profile

Convenience Store

Casey's General Stores

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Casey's General Stores's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

132 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for an item and a prepared food item online, could not receive the prepared food item because it could not be prepared, store employees could not refund me, contacting their customer service email form has done nothing for two days so I don't see how a phone call would be any better. Received the other item, just not the prepared food item.Casey's employees for whatever reason do not have the ability to cancel those orders even though they are trusted by their employer with food safety. That similar things have happened to other customers makes it seem like it is beyond accidental. Is it fraud? I don't know. It does keep happening to people. Fairness would be an easy fix at the store level but that would require that they trust their employees.
Business Response
Date: 07/12/2024
Hello ******,

Thank you for contacting Casey's. We do apologize for the delay in response.
It looks like one of our team members were able to assist you this morning actually.
Please let us know if we can assist any further. Thank you for choosing Casey's.
Initial Complaint
Date:07/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Store did not have an item I ordered for delivery. However, Caseys delivery system is through DoorDash. Therefore, dasher was unable to cancel that item and store claims they were unable to make changes or refund me. Each company blames the other.
Business Response
Date: 07/08/2024
Hello ********,

Thank you for contacting Casey's.

We are showing that the guest relations team was able to assist you in getting a refund for your missing item.

Please let us know if we can assist any further. Thank you for choosing Casey's.

Thank you,
**********
Customer Answer
Date: 07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased gas at Casey's on March 10th. I drove home parked my car I live only 3 minutes away from there. That night when I went to go to work the car was sputtering had very little power. I took the car to the dealership and the dealership told me that the gas I used had water in it or was very low quality. I have contacted Casey's about this several times and I got no response. I have documented the damage done to my car in the amount of $246 which I would like Casey's to pay for and also refund the price of the gas which was approximately around $16 I can send all documentation as needed
Business Response
Date: 06/21/2024
Hello {{{Recipient.FirstName}}},

Thank you for contacting Caseys.

We are sorry to hear about this experience with your recent visit and want you to know we take these concerns very seriously.
Please provide the information below and we will share this with our *************** team for further review.

GUEST INFORMATION:
NAME:
EMAIL:
PHONE NUMBER:
ADDRESS:
STORE:
DATE/TIME:
SUMMARY OF INCIDENT:
Customer Answer
Date: 06/24/2024

Complaint: 21874324

I am rejecting this response because: I have contacted the business several time, and I have left my contact information.

Sincerely,

*********************************
Customer Answer
Date: 06/25/2024
GUEST INFORMATION:
NAME: *********************************
EMAIL: *******************
PHONE NUMBER: **********
ADDRESS: ************************
STORE: **********************************************
DATE/TIME: March 10^th 2024 between 1 Pm -2pm
SUMMARY OF INCIDENT:

Complaint Details

I purchased gas at Casey's on March 10th. I drove home parked my car I live only 3 minutes away from there. That night when I went to go to work the car was sputtering had very little power. I took the car to the dealership and the dealership told me that the gas I used had water in it or was very low quality. I have contacted Casey's about this several times and I got no response. I have documented the damage done to my car in the amount of $246 which I would like Casey's to pay for and also refund the price of the gas which was approximately around $16 I can send all documentation as needed
Business Response
Date: 06/25/2024
Hello *******,
Thank you for reaching out to Casey's.
We will share this information with our *************** team for their review.
Please be on the lookout for a follow-up email from *****************************.
Thank you
**********
Casey's Guest Relations
Customer Answer
Date: 07/05/2024

Complaint: 21874324

I am rejecting this response because:
I have replied to the business inquiry in a timely manner it seems that I am submitting the same information over and over again and they still ask for more. I replied to their latest message on June the 26th and I have gotten no response

Sincerely,

*********************************
Business Response
Date: 07/08/2024

Hello *******,
We have received information from our risk management team that they have sent you the below email on June 27th and just again today on the 8th,regarding your case. You will need to reply to this email, supplying the information they are needing. Please let us know if we can assist any further.
Dear **********************:

I received a report from the above-mentioned store regarding a recent fuel purchase. Caseys does not pre-authorize or direct repairs. However, if you would like to open a claim for damages, please submit the mechanics diagnoses/repair bill for review and consideration.

Please provide the required proof of fuel purchase with your supporting documents or the date, the last four numbers of the card used, and the amount of the purchase for me to search for the transaction. If you paid by cash, I would need to know the amount, pump number, and the approximate time of the purchase.

You may fax the documentation to ************, email (*****************************) or mail to:
Caseys General Stores, Inc.
Risk Mgmt. Attn: Vanessa
One SE Convenience Blvd
Ankeny, IA 50021

Once I receive the documentation and have had a chance to review it, I will inform you of Caseys position. If you need to reach me, please do so in writing at, *****************************.

Sincerely,
*******
Customer Answer
Date: 07/08/2024

Complaint: 21874324

I am rejecting this response because: just wanted t document that I have sent the information request This Message Is From an External Sender
This message came from outside your organization.
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On Mon, Jul 8, 2024, 1:58?PM ********************************** <*******************> wrote:

From: **********************************
Sent: Monday, July 8, 2024 1:53 PM
To: 2025 Event Planning <**************************>
Subject: Attn. *******

Date of purchase March 10th 2024 at Caseys store 42 8818 Kdda Pin Pos Pur CD in the amount of 23.53
Posted to my account on March *********
Reference ID ************
Last four digits of card used 9207.
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

Sincerely,

*********************************
Initial Complaint
Date:06/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/13/2024, I went in to the Caseys General Store on ****************************, **. I asked the cashier to put 22 dollars from my card onto pump 3. He charged me and said it was good. I went to pump gas only to find out that the pump wasnt on. I hung the pump up and went back inside to tell him it wasnt on. He said he needed to do it again. So I put my card in again. He asked me,pump 3 right? I said yes. I went to the pump and pumped 19 dollars of the 22 I wanted. I checked mt account and watched as there were two charges on my account one for 22 and another for 19. I went back to address it with the cashier who told me the 22 from the first charge would go back on my card so I watched it again and they both posted within minutes I was so mad. I went in and was going to tell the cashier but he decided he didnt want to deal with me anymore and got an older employee to help me. There was a few customers to be waited on in front of me. However, I could tell something was up and he had asked for help with his register at least twice with other customers so I felt like he messed up and didnt want to fix it or make it right. I was told by the other employee that I would have to contact corporate to get my money back . I was so upset why couldnt they just putbthe money back on my card. I asked the lady, so I have to contact corporate to get my money back for a mess up by the cashier. She interrupted me and said, sir if you will let me explain . She was being rude and none of them really acted like they wanted to help me or anything the entire time. I thought calling corporate would be better and it was just as bad. The person didnt listen to me and acted like I was to blame for the problem. She told me I had to wait 1-5 days and if the money didnt go back on my card then I would have call my card company. This is ridiculous and I still havent gotten the original 22 dollar charge back and was double charged. It is sad when even businesses wont do right.
Business Response
Date: 06/19/2024
Hello *******,

Thank you for contacting Casey's.

We apologize for the experience with your recent purchase. Once the transactions aren't completed at store level they can not process those refunds back to your card.

We have requested a refund for the amount of $22.00. You should see that amount back on your payment account in 3-5 business days.

Please let us know if we can be of any further assistance. Thank you for choosing Casey's.

Thank you,
**********
Casey's Guest Relations
Customer Answer
Date: 06/19/2024

Complaint: 21871350

I am rejecting this response because:
Ive already had to wait since last Thursday to get my money back. Why do I get the run around for a simple refund when it should have went right back on my card right after the pump wasnt turned on. Also, do you have the card number that was used? If not, how will I get my refund?
Sincerely,

*************************
Business Response
Date: 06/27/2024
Hello,
We do apologize for the inconvenience, unfortunately with cards, refunds take a few more steps than cash.
We do have your card number and have refunded that to your card.
Thank you for choosing Casey's.
Customer Answer
Date: 06/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pizza from Casey's and paid with my debit card and the pizza never came!!!I want my money for the pizza that never showed up refunded !!!
Business Response
Date: 06/17/2024
Hello ***,

Thank you for contacting Casey's.

We apologize for the experience with your recent order. We are showing that you called in today and a team member was able to process your refund.

We have requested a refund for the amount of $25.69. You should see that amount back on your payment account in 3-5 business days.

Please let us know if we can be of any further assistance. Thank you for choosing Casey's.
Thank you
************
Casey's Guest Relations
Initial Complaint
Date:05/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 17th 2024, I opened my Casey's app on my phone. They logged me out and wanted me to log back in. I entered the same email address and password I've always used to log into the app and website. This time it said they sent me a code to my email and I'd have to enter that code to log in. That email never came. I am computer/app savvy and I checked my spam folder too. The email simply didn't show up. So I can't log onto MY account that has $15 in rewards saved up into it, I can't access the deals, I can't remove MY card info or change ANYTHING having to do with MY account. I emailed them the next day and got some auto response telling me to check my spam folder. I replied I did that, and some snide person came back telling me again to do that, and to make sure I have a certain email address of theirs in my contact list. I wrote back that I had already done that during each of the MULTIPLE times I tried logging in, each time being told I was emailed a code that never showed up. The guy kept replying the same exact thing, like he couldn't read. I tired contacting them a different way, asked for corporate email. The gave me the same email address as the one I'd been conversing with. I tried again and again, a dozen times so far, filling out the contact form on their website, talking to "corporate" via email, and CONTINUALLY get the same responses from them to do what I've told them I've already done. After 3 weeks, one of them finally admitted that they had a security breach and had logged EVERYONE out of their accounts and started requiring the emailed codes to be used, and that they understand there were some "hiccups" and some people can't log back in because they aren't getting the emailed codes. They proceeded to basically tell me "we don't care, we aren't going to help you" and never wrote back. I have asked twice for a different email address for the technical team who runs the app/website and have been met with silence. I want access to MY account.
Business Response
Date: 05/29/2024

Hello {{{Recipient.FirstName}}},

Thank you for reaching out to Caseys. We are sorry to hear you have been having trouble getting the code.

If you are unable to access your rewards account, please follow the steps below to create a new account with a different email.

Please respond to this email once your new account is up and running, and we will transfer your points as a one-time courtesy.
Create a new account with your updated information by visiting www.caseys.com or using the Casey's app.
Enter 555 for your area code if your desired phone number exists on another account. Enter the rest of your phone number correctly. See example below:

Once your new account is created, go to your Personal Information and select Change next to your phone number.
Enter and confirm the desired change to your phone number and select Save Changes.
Request the verification code. You will receive a one-time code to verify the number entered.

Please reach out if you have any questions. Thank you for choosing Caseys!
Customer Answer
Date: 05/29/2024

Complaint: 21747100

I am rejecting this response because: I do not want to create a new account and let the other one sit there with all my information on it. I am ENTITLED access to MY account that I already have so that I can delete payment cards, see my rewards amount, and close the thing should I PERSONALLY see fit. Your "one time courtesy" of transferring rewards is not satisfactory, and to be *****, a slap in the face. You LOCKED me out of MY account for NO GOOD REASON. You don't tell someone "we'll try having you create a new account and we'll transfer your points as a ONE-TIME courtesy". As in "if it doesn't work that ONE time, you're out of luck for good". Your response should be "OK, we are going to let you get into YOUR account that you already have no matter what it takes, to fix the issue WE created".

Sincerely,

***************************
Business Response
Date: 05/29/2024
Hello *****,

Thank you for your response. While we all want things to work the way they are supposed to, sometimes that does not happen in technology. If you have followed the steps we originally gave you to check with your email provider to make sure there is no blocks on your phone then there is something else happening that is not making the code go through on your email.

This we apologize for. And can only suggest the next options we have.

If you would like your account closed, we can do that to by sending you a gift card for the amount you currently have in your account. Please supply us with your mailing address and we can do that.

Unfortunately these are the only options we have, other than creating a new account since you can not receive the code.

Please advise how you would like us to proceed.

Thank you
************
Casey's Guest Relations
Customer Answer
Date: 06/04/2024

Complaint: 21747100

I am rejecting this response because:
I'm keeping this case open until this gets fixed. I will TRY to open the new account with a different email as you suggested, with a wrong area code, and have you transfer the points/rewards/money over as you said you would. But if that does NOT work, which I have no high hopes for, I will be back on here with that complaint and will go a step further to hold you responsible for not letting me have access to MY account due to YOUR change in policy logging me out, keeping me from removing MY information and any saved credit cards, which is a security risk to me. I will let you know if your "fix" works or not.
***************************
Initial Complaint
Date:05/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order at Casey's General Store on 5/13/2024 for two large pizza's that were part of a BOGO 50% off deal and a 2 liter of root beer. When I tried to checkout, it denied my transaction yet still charged me $28.54. When I checked my bank account last night, I was charged the same amount a second time which shouldn't have happened. I'm wanting refund for both of those charges since the website wouldn't let me actually place the order. From now on, I'll just get my food and drink in person and never place an online order through Casey's General Store again
Business Response
Date: 05/15/2024
Hello *******

Thank you for reaching out to Casey's.

We would be happy to assist you further if you could provide as much of the following information as possible:

Date:
Store:
Total:
Last 4 of Card:
Receipt Number:

We look forward to hearing back from you.
Customer Answer
Date: 05/16/2024

Better Business Bureau:
Date: 5/13/2024
Store: ******* KY/Online Store
Total: $57.18
Last 4 of Card: 9128
Receipt Number: Don't have one because the transaction never went through due to the website declining my order and yet charged me twice

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 05/16/2024
Better Business Bureau:
Date: 5/13/2024
Store: ******* **/Online Store
Total: $57.18
Last 4 of Card: 9128
Receipt Number: Don't have one because the transaction never went through due to the website declining my order and yet charged me twice

Sincerely,

*****************************
Business Response
Date: 05/16/2024
Hello *******,
Thank you for reaching out to Casey's. We apologize for any inconvenience.
We are also not showing an order for you, under the phone number and have not taken any money for those transactions,
The charges should just be pending charges and should fall off your account.
Depending on the card issuer it can take a while for them to make that money available to you again.
Please let us know if we can assist any further.
Initial Complaint
Date:05/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 11 , I used my debit card at Casey's general store on *************** Rd. In *********** ,**. A short while later I was robbed of 200 dollars by a Casey's in ******** .2 ***************************************************when I dispute the charges and want a refund they deny me saying a physical card was because it was pay at the pump .I have the only physical card there is no other card .plus Oklahoma is over six hours away from where I live I didn't teleport back and forth .so since Casey's says ***** was used my bank won't help me either . I got bills to pay .if I don't receive satisfaction on this i will pursue every legal avenue I have including lawsuits.it is the principle you don't deserve people like this and I will gladly waste a bunch of my other money to take u to court and I'm pretty sure about a million other people would join in .
Business Response
Date: 05/13/2024
Hello *****,

Thank you for contacting Casey's, via BBB

Unfortunately, we cannot refund as this was a pay at the pump transaction and a physical card was used.

This will need to be disputed by your bank and the card replaced if this was not you, it is likely going to be used elsewhere if you do not dispute.

We have attached the receipt below for your reference.

If they need any more information from us beside the provided receipts, please let us know.

Casey's General Store # ****
*******************
************, **
Receipt # = ******** 04/11/2024 20:18
Register # = 99 Cashier = 99 - Pay @ Pump
Receipt Status = Normal Internal Key = 1235070807
_______________________________________________________
Diesel Fuel #2(x27.941)(999200801) $100.00
Tank = 2 Pump = 1
_______________________________________________________
SubTotal $100.00
Tax $0.00
Total $100.00
_______________________________________________________
Received XXXXXX7955 $100.00 MasterCard

Casey's General Store # ****
*******************
************, **
Receipt # = ******** 04/11/2024 20:23
Register # = 99 Cashier = 99 - Pay @ Pump
Receipt Status = Normal Internal Key = 1235070811
_______________________________________________________
Diesel Fuel #2(x27.941)(999200801) $100.00
Tank = 2 Pump = 1
_______________________________________________________
SubTotal $100.00
Tax $0.00
Total $100.00
_______________________________________________________
Received XXXXXX7955 $100.00 MasterCard

Thank you,
**********
Casey's Guest Relations
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the night of Saturday, May 4th, 2024 at around 11:30pm i ordered a pizza for delivery from a caseys in *****, **. The estimated wait time was 2 hours. I immediately wanted to cancel as i could not wait that late into the night for my food. On the order confirmation screen, it says to call the store directly to cancel or changr your order. I called them. They said as it was placed with doordash, they could not help me in any way and to call them. I explained that i placed the order on THEIR website, and that it clesrly states call the store directly to cancel. They said again, call doordash. I call doordash to cancel the order and they need the order number. I was never sent a confirmation email from caseys so i have to call them again for the information they did not provide. I call back doordash with the order number and they dont even need it, didnt ask for it again, just cancelled the order and told me to contact caseys for my refund payment. I call caseys back to inquire about the refund, and they say it will hit my account in a few days. Thats fine, but its been almost a full week now and nothing. I dont even know if i will get the full refund back IF ANYTHING because i paid a delivery fee and tip to doordash along with the money for the pizza. Im really unsatisfied. If this company is going to go into business with a delivery company then why should both parties make it so difficult for the customer. I just want my money back.
Business Response
Date: 05/10/2024
Hello ****,

Thank you for contacting the BBB.

We apologize for the experience with your recent order. Caseys leadership team will provide additional training to ensure orders are made correctly and to Caseys standards.

We have requested a refund for the amount of $22.45. You should see that amount back on your payment account in 3-5 business days.
We have also added a free pizza to your account for the inconvenience. You will find that in your saved offers and will be available for 30 days.
Please let us know if we can be of any further assistance. Thank you for choosing Casey's.

Thank you,
**********
Casey's Guest Relations
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 9th ***** General Stores withheld $174.00 from debit card on $20.00 fuel purchase leaving me, a disabled veteran living in SS, $25 until the fuel hold is lifted. Believing the charge was fraud, I reported it to my cardholder USAA. Now my card is disabled for 3-5 days until I receive a new debit card. In the meantime I have no grocery money
Business Response
Date: 05/10/2024
Hello Rich,

Thank you for reaching out to the BBB.

We apologize for any inconvenience this may cause.
When you pay at the pump, some card issuers require a temporary pre-authorization hold. Pre-authorizations will drop off your account, and you will only be charged for the amount you purchased once the transaction is fully processed.
Thank you for choosing Casey's!

Thank you,
**********
Casey's Guest Relations

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