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Business Profile

Moving Companies

Kirby's Moving Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/18/23 Agreement with ******* Moving ** with a $300 down payment with a 4% transaction fee ($312 total charged to my credit card.7/31/23 - moving day. ******* Moving **. caused so damage to our belonging as well as our new home. ********** took pictures and said someone would be out to fix. Also said that he could charge my credit card and I told him NO due tot he 4% fee associated with it.8/4/23 my wife emailed ******* Moving **. about her concerns of the damages. I also replied on the email asking for a break down of the Materials charges.8/4/23 at 10:13pm I received notification from my credit card company that ******* Moving ** charged my credit card for $2,416.79. ******* Moving ** was not authorized to charge my credit card. I immediately called my credit card company of this and they said that I would need to wait until the charges posted to dispute them. ON 7/31/23 I told Tuy that i would send a check, but he used my credit card information from the down payment to charge the remainder of the charges. how is this legal without my consent?

Kirby's Moving Company is NOT a BBB Accredited Business.

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