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Business Profile

Pest Control Services

Midwest Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Midwest Pest contacted us to do a service at my house on 10/32023. We advised them not to come. They then claimed to do a service at my house on 10/3/2023 that was not completed (they even provided fake service notes) and billed me for it. When we advised them that we had requested they not come, they asked if we wanted to reschedule for November. At that point I told them that I no longer wanted to do business with them. They contacted my wife in May saying they were coming out for a new treatment. My wife did not respond to them. I dont know if they came out or not, but they charged us again. I will not make this payment because I did not and do not want their service.

    Business Response

    Date: 07/29/2024

    Good Morning,

    After reviewing, This complaint this is regarding a different pest management company by the name of Midwest Pest Control, I operate Midwest **************** I am a one man operation (Owner/ and sole technician) so the only number you would be communicating to me would be **********. 
    Midwest Pest Control expanded into **** a few years back and I have gotten a lot of confusion with customers not knowing what company they are talking to. Midwest *************** has been servicing the Des Moines metro since 1967.

    Im happy to help in any way I can, but this complaint is for the incorrect company.

    Thank you!

    -*****************************

    Customer Answer

    Date: 07/29/2024

    Midwest Pest Management

    ************************

    Ankeny, IA 50021

    ************

Midwest Pest Control is NOT a BBB Accredited Business.

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