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Business Profile

Handyman

Tom Brown

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tom Brown was suppose to set our modular home in June 2024 we paid a $11000 deposit, we had some issues and set backs with building permits finally in Aug. 2024 in Oct 2024 contractor still hadn't done anything so I fired him acquired new contractor that did work.Tom Brown agreed he owed our money back but couldn't pay so I allowed him to break it into payments he could afford. He sent a paper with first check stating he would pay the payment in november then december and last payment in Jan. the remaining payment of $4500 in Jan 2025 wasn't made when contacted he said he couldn't pay it and would get us the money when he could. When I told him I would contact a lawyer he said go ahead. So I'm not sure what to do now.Last contact was end of Jan.

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