Complaints

This profile includes complaints for Iron Specialties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Iron Specialties, Inc.

  410 E 3rd St Atlantic, IA 50022-1113

• 

  Iron Specialties, Inc.

  PO Box 32 Atlantic, IA 50022-0032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company built me two steel buildings. Many of the walk doors on the West building catch and are not able to open properly. Have hired an engineer which says building is not square, thus doors are not functioning properly. Building needs to be squared up so that doors function properly.
  
  Installing entity just wants to shave doors to work, doesn't seem right based on engineers observations.

  Business Response

  Date: 04/12/2024

  April 12, 2024
  
  In response to
  the complaint filed against our company by the named customer, I have the
  following information to present:
  
  This building
  project, along with all punch list items, were completed on 3/13/2024. 
  
  The complainant
  states the building is out of square (which is not true), he stated he hired an
  engineer, however we have yet to see any documentation from this engineer,
  which we requested.  The doors in
  question needed to be adjusted.  Door
  adjustments have nothing to do with a building being square.  All doors were adjusted as requested and are
  working as they should.  The complainant’s
  partner even sent us an email thanking us for going above and beyond getting
  the doors working properly (see attached, note the complainant was CC’d by his partner as well).  The customer stated we wanted to shave off
  the doors as a fix.  You cannot shave
  steel doors.  We are not working with
  wood, we are a metal building company. 
  This was an adjustment issue, plain and simple and was completed per the
  punch list. 
  
  As of April 11,
  2024 we have been paid in full for this project, which makes it clear the customer has accepted the completed project, making this complaint irrelevant.
  
  We have been in
  business for 39 years and have never had issues with a customer as we have had with
  working with the complainant.  We work
  with large companies, small businesses, agricultural entities, state projects,
  county projects and city projects.  Our
  reputation and multiple repeat customers speak for themselves.  If anything, it is our belief we should be
  filing a complaint against the complainant.
  
  Should this
  matter continue, and our record blemished by this, we will be contacting our
  attorney to file a libel suit as nothing in his complaint is true nor correct.
  
  Sincerely,
  **** *******
  President
  Iron
  Specialties, Inc.

  Customer Answer

  Date: 04/22/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The issue regarding the doors has been fixed, it did take Iron Specialties three attempts to correct the issue, thus the frustration. These doors that did not function properly is in the same area our hired engineer indicated the building is not square, coincidence? likely not. Our engineer was hired due to Iron Specialties not being able to fix the door issue after the second attempt, that's when it was noted by a State of Nebraska licensed engineer that the building was out of square, south side of the West building which is the area where the doors didn't function properly.

  The engineering report was a third party report, this report was NOT shared with Iron Specialties as it would have been used for litigation purposes in the event the issues continued. This report is stamped and will remain on file through the warranty period.

  With regards to the payment comment made by Iron Specialties, I was the one who offered a $100,000+ payment without them fixing any of the door issues. this was an effort to push closer the finish line all the while the punch list wasn't completed. 

  There is nothing irrelevant about this complaint, the door issue took way too long to fix and when closeout documents were requested to process final payment to Iron Specialties, it took over a month to receive those documents.

   

  Regards,

   

  
  
  
  **** ******