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Business Profile

Tire Dealers

RNR Tire Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very misleading , when I purchase this we had a biweekly contract with the previous owners . New owners came into place and somehow my contract is changed without my consent , they never provided a bill for every 2 weeks or once a month I have no idea what my balance is and what fees may be included was told by ****** store manager they receive receipts but I dont get any confirmation at all . I need a contract adjustment and to file a complaint on this company

    Business Response

    Date: 05/07/2024

    ****** has always had access to her balance, if the customer is in the store when they make there payment, a receipt will print, if they are not in store and want to know the balance of their account all they have to do is call the store or send a text. As for the payments, ****** was paying monthly, she requested to switch to bi weekly on 3/30/2024 at 3:02PM. This customer is habitually late with her payments and we have been more than flexible with her.

    Here are the notes from her account:

    9/27/************ PM - sw only charged 15 as client only disposed of 3 tires also moved fee to first payment as client only had ***** to put down
    9/28/2023 11:25:31 AM - sw WELCOME CALL LVM 
    10/16/2023 9:35:34 AM - sw card declined -will pay wednesday
    10/16/2023 4:51:13 PM - sw card declined 
    10.17.23 Put commitment in for Wed, per prior note JB 
    10/19/2023 5:44:18 PM - sw card declined 
    10/20/2023 9:24:43 AM - sw card declined -lvm -sent text 
    10/21/2023 4:47:29 PM - sw card declined 
    10/24/2023 9:53:06 AM - JLH card declined. LVM
    10/24/2023 10:31:17 AM - JLH called in saying he spoke with someone yesterday. He wants a commitment down for Wed 10/25
    10/25/2023 10:00:30 AM - sw card declined 
    11/13/2023 11:08:06 AM - sw card lvm sent text 
    11/13/2023 11:52:05 AM - sw called *************** back no answer vm full
    11/13/2023 11:54:22 AM - sw client husbad call back will pay by next wednessday may try to pay sooner if can card declined 
    11/24/2023 4:03:47 AM - JB
    11/24/2023 5:51:59 PM - sw card declined
    11/24/2023 5:57:18 PM - sw CARD DECLINED NO ANSWER 
    11/25/2023 10:41:03 AM - sw card declined 
    11/25/2023 4:19:29 PM - sw card declined 
    11/27/2023 5:29:51 PM - sw card declined
     11/28/2023 12:08:47 PM - JLH card declined. no answer
    11/28/2023 12:11:20 PM - JLH card declined. Called back saying will pay tomorrow. Cant put in a commitment 
    11/29/2023 5:39:40 PM - sw card declined both times did not note am and lvm sent text in am no answer second pass
    11/30/2023 3:59:49 PM - sw card declined in am as well and now again in pm when I called in the AM he said that money should be transferred over by pm run no answer when i called for pm call
    12/1/2023 10:16:40 AM - sw card declined lvm sent text 
    12/1/2023 5:28:12 PM - sw card declined no answer
    12/2/2023 10:29:05 AM - sw card declined lvm sent text 
    12/4/2023 12:54:00 PM - sw CARD DECLINED LVM SENT TEXT
     12/5/2023 11:55:12 AM - JLH card declined. LVM We need to do field visit ASAP
    12/5/2023 4:24:32 PM - JLH card declined
    12/6/2023 11:08:51 AM - sw card declined lvm sent text 
    12/6/2023 5:12:11 PM - sw card declined husband made one payment I advised this will not stop collection effort as account is not current
    12/7/2023 10:08:05 AM - sw card declined lvm sent text -client responded by text she will come in tomorrow to talk about the past due
    12/7/2023 3:38:45 PM - sw card declined
    12/8/2023 9:47:23 AM - sw card declined
    12/8/2023 4:15:08 PM - JLH card declined
    12/9/2023 12:16:30 PM - sw card declined 
    12/26/2023 11:09:06 AM - sw card declined lvm sent text 
    1/4/2024 10:46:03 AM - sw card declined no vm sent text 
    1/4/2024 5:31:39 PM - sw card declined no answer
    1/5/2024 9:20:00 AM - JLH called and left a message due to her concerns with corp. Called on 1/6 x2 
    1/8/2024 12:11:52 PM - sw card declined no vm sent text 
    1/8/2024 5:01:07 PM - JLH cards declined. LVM
    1/10/2024 10:20:10 AM - sw card declined. LVM
    1/15/2024 1:46:38 PM - sw card declined lvm sent text -gave SAC
    1/22/2024 2:46:33 PM - sw card declined lvm sent text 
    1/22/2024 5:52:04 PM - sw card declined no answer
    1/23/2024 11:44:27 AM - JLH card declined. no answer
    1/24/2024 9:46:51 AM - sw card declined lvm sent text 
    1/24/2024 4:29:28 PM - sw card declined no answer 
    1/25/2024 9:33:01 AM - sw card declined lvm sent text 
    2/6/2024 12:12:14 PM - JLH card declined. lvm
    2/6/2024 2:41:23 PM - JLH card declined. she texted in asking for a double in 2 weeks. Explained we cannot go past more than 7 days. She must make a 1 week payment by friday 
    2/6/2024 3:14:32 PM - JLH ccard declined. 
    2/6/2024 3:18:08 PM - JLH card declined. text
    2/7/2024 5:31:46 PM - JLH card declined
    2/8/2024 11:27:57 AM - JLH card declined. no answer
    2/8/2024 1:48:38 PM - JLH card decline
    2/9/2024 11:45:24 AM - JLH crd dcl. no answer
    2/9/2024 5:41:52 PM - JLH ****** MADE A 1 WEEK PAYMENT TO NOT GO MORE THAN 7 DAYS. ON 2/16 SHE WILL MAKE A 3 WEEK PAYMENT. MOVE HER BACK TO BIWEEKLY WITH NEXT DUE DATE AS 3/2
    2/17/2024 12:49:03 PM - JLH crd dcl. lvm
    2/17/2024 3:03:14 PM - JLH crd dcl
    2/26/2024 12:05:47 PM - JLH crd dcl. text
    2/26/2024 4:53:26 PM - JLH crd dcl. 
    3/16/2024 3:32:05 PM - TW CARD DECLINED
    3/18/2024 1:30:24 PM - TW card declined, sent text, left vm
    3/19/2024 10:42:40 AM - TW card declined, sent text, left vm 
    3/30/2024 3:02:03 PM - TW card declined, spoke with customer, said she is supposed to be on biweekly payments that match with her pay schedule, told her I can put a committment until Friday and she can call me to make both payments and we can put her on biweekly payments from there
    4/13/2024 8:52:44 AM - TW card declined, vm, text
    4/15/2024 3:09:14 PM - TW card declined,spoke with customer adv **** *****, said she is confused, going to call back-- will make payment Wednesday
    4/16/2024 9:32:30 AM - TW card declined
    4/17/2024 9:29:12 AM - TW card declined, text
    4/17/2024 4:27:53 PM - TW FIELD VISIT- NOBODY HOME- TAG LEFT ON DOOR
    4/20/2024 3:31:41 PM - TW card declined, text
    4/22/2024 12:20:29 PM - TW card declined, text--spoke with customer said she had some damage to her tires/rims but also wants to go over her account 
    4/23/************ AM - TW card declined, text
    4/25/2024 12:58:22 PM - SJ card declined txt sent
    5/6/2024 1:21:35 PM - BN-card declined, text sent

    Customer Answer

    Date: 05/07/2024

     
    Complaint: 21610445

    I am rejecting this response because:

    Sincerely,

    *************************

RNR Tire Express is NOT a BBB Accredited Business.

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