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Business Profile

Amusement Parks

Malibu Jack's Quad Cities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my family visited Malibu Jacks on Saturday May 4th, as we were in town for a sports tournament. We used the 1st Kiosk and requested two $40 playing cards totally was $80- we swiped are card and never received our cards so we thought user error, so then tried it a different way, we did two transactions of $40, in order to get two playing card with $40. We got back to ********* and I checked my bank statement and notice i was was charged the initial $80( which we never received cards for) and the two $40 that we received. I then called Malibu Jacks On Monday May 6th and spoke with a supervisor who stated it needed to go through corporate to investigate for a refund, i provided him with my information. So i waited, i never received a email or call from corporate Malibu Jacks, so i called again on May 21st and and spoke with ******, who sated there is nothing she can do but send corporate an email with me CC'd on it. I never received the email from her with me CC'd on it (checked my junk mail and everything), never heard from corporate. In speaking with other parents that were with us they had the same issues with the kiosk, where they were charged with no cards. I would like my $80 refunded to me

    Business Response

    Date: 05/29/2024

    After receiving the message from the guest about not receiving play cards at one of our self-checkout kiosks, I initiated an investigation to see if I could identify the duplicate charges as mentioned by the guest. I was able to find the duplicate charge. I reached out to the guest via phone, spoke to the guest and issued the full refund back to the guest credit card over the phone. This has resolved the issue as filed and the guest has received a full refund. Thank you for bringing this to our attention. We hope you and your family had a fantastic time in the park.

Malibu Jack's Quad Cities is NOT a BBB Accredited Business.

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