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Business Profile

Changing Tires

MTB Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Changing Tires.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business defrauded me into sending them $1700 for wheels for my wife's *************. Refused to send me the product I paid them for and even admitted they were going to take my money to the casino which I have text messages of the entire thing I would be happy to provide.

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Day one. On 9/29/2022 I took my car rim to this place i found on ******** to buy a new rim, I called and the lady told me they had one. We get there and it doesn't fit then **** said he could weld it and it will be done by tomorrow. He said it would be 70 total for the rim and tire and he balance it also. So i texted the next day no response so I went there and **** told me it wasn't done it be ready by noon the next day. And also before I left I put a deposit of 20$. The next day we went back and still not done so a guy went and talked to the owner in the office and he said 10 in the morning so this is day 4. Now I just want my rim back and the next day I went to get it and he refused to give it back to me and said to take him to small claims court and tried to charge me more than what I was told. For 4 days straight i was promised the rim and tire would be done I texted no response so Id have to drive there. The 3rd day his friend made *** advancement to my mom and I asking us to have his baby then the next morning he was drunk passed out in the office and the owner was gone at the time they told me to come back. He had another friend there that was suppose to get his car fixed too but he left at 8 in the morning and hasnt been back his friend said hes pass out in his truck somewhere. One of those nights I drove buy the shop at around 10 and they had a spotlight on drinking and partying outside cause theres no houses around the business. So he kept my rim my tire my hubcap and my 20$ deposit.

MTB Tires is NOT a BBB Accredited Business.

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