Reviews

Review Details

• Review fromGlor M

  Date: 06/07/2023

  1 star
  Horrible. DO NOT USE!!. Sold things NOT to be sold, like TV system and speakers built in to walls. Some cabinets and drawers were still full if items not even priced. Left 3 hours early on Friday. Left a horrible mess. Were told house would be emptied at end of sale. Well THAT didn't happen!! No one came in and took remaining items. it was to go on the market in a short amount of time. Many hours by realtor neighbors and friends were spent the following 3 days to get their it empty and presentable. That was not fair to realtor or family.
  . No record of any items sold. Bigger items were marked sold and no one picked up. No way to know who bought it.
  Awful the way customer is treated once paper is signed.
  Share with anyone you know. Do NOT use Heartland Estates and Auctions.

• Review fromChris W

  Date: 03/13/2023

  1 star
  My mother died on September 16, 2022. It has been especially difficult for me because I’m autistic, and it takes me longer to process things than neuro-typicals. It’s what makes me, me. I wouldn’t change that for anything.
  What I would change is hiring Heartland Estates. Mr. Guy, the owner of Heartland Estates assured me everything would be taken care of. The sale would take place just before Christmas and that he, “has a guy that will come and clean everything out once the sale is over.” I asked for clarification, informing him of my autism and processing time requirements. He said they would remove all items from the home and it would be cleared, but not cleaned. “You might find a piece of paper left over, but that would be it.” I asked if the curtains would stay, he laughed at me and said, “yes.” We also agreed that two specific areas would be untouched by anyone as they contained items I was unable to move before the sale.
  Mr. Guy seemed helpful at such a stressful time, but not for long. From the moment I signed that contract, Mr. Guy’s demeanor changed. I had to constantly contact him for updates. After the sale my wife and I discovered all the items that were to remain in the home had been removed, including my mother’s bedroom curtains. The house was a mess; we found junk everywhere.
  The clean-out person did return a few items, but the rest are gone. I took this to my lawyer, who confirmed Mr. Guy brought in the clean-out person, not me. They are his responsibility according to the law. My lawyer wants to sue, but it’s just stuff; I don’t care about the money. What I do care about is the fact that Mr. Guy took advantage of a grieving autistic person. He violated my trust, and still to this moment refuses to take any accountability for his actions.
  Please, DO NOT use Heartland Estates. Mr. Guy will take advantage of you, lie to you, will not follow through, and will refuse to take accountability for his actions. Heartland Estates? More like Heartless Estates