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Business Profile

Hair Salon

Salon Halo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a haircut 2 months in advance, had a death in my family and wanted to reschedule, they would not Reschedule or call me back until the next day or which they said the stylist wouldnt think she was no longer a fit for me, Ive gone to her ****** for years, no money back , told me I would have to pay again, also told me they would call me back to see if ****** would cut my hair. No phone call This is an expensive haircut $53!!!

    Business Response

    Date: 07/25/2023

    Salon Halo cancelation policy is as follows: 

    We kindly operate a 24 hour cancelation policy. If you are unable to cancel your appointment 24 hours in advance we will require you to place a credit card on file to hold future appointments. If canceled without a 24 hour notice your card will be charged for the appointment. 

    This client has canceled her appointments seven time in the last 6 months, some within 24 hours most not. We feel we have worked with her for her appointments as much as possible but with such a high cancelation rate we are not able to continue to do so.

    Customer Answer

    Date: 07/26/2023

     
    Complaint: 20287656

    I am rejecting this response because:

    Sincerely,

    ***************************

     I have Not cancelled in the time frame they are saying!

     I get my hair cut every 4-5 months!!!

    there was a death in my family and they wouldnt work with me !

Salon Halo is NOT a BBB Accredited Business.

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