Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ABSOLUTELY DISGUSTING. No soap in the dispenser, holes in the walls, leftover residue on the wall, shower head looked like it had never been cleaned, MOLD in the fridge, stains/marks on the bedding, *********** marks on the furniture, funky smell throughout the building, EVERY SINGLE sprinkler system had a hole next to it in the ceiling, stains in the carpets were STICKY, lobby was full of garbage upon arrival, breakfast was ************** $100 hidden fee on arrival, supposedly getting that back, well see. We are both military and have stayed in some dirty places but this place was absolutely NASTY. We were here for military training, had to stay nearby.. The ONLY reason we stayed and didnt go somewhere else was because we were told we couldnt get our money back if we left. Want my full $160 back!!!

  Business Response

  Date: 05/05/2025

  Thank you for staying at the Ramada  of  **********. I am very sorry that your stay did not live up to your expectations. We take great pride in our hotel & its amenities, and we feel badly when we fall short in the eyes of our guests.

  We refund the full amount please see  credit folio.

  Please feel free to contact me, over the phone, if you would like to discuss this in more detail. I can be reached directly at  ************ I look forward to exceeding your expectations during your next stay.

  Thank you

  Ramada Bettendorf

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was set to stay there on 12/23/23 to 12/24/24. Upon entering the hotel it stunk. We were given our room key (which we were charged $5 for by the way) and went up to the room. In the elevator the floor looked like a body had decomposed on it. It was FILTHY! We get to our room (my kids and I) and were appalled. One side was a normal hotel room, and the other side had a bunkbed and a pullout couch for the kids. on the normal part of the hotel room There was a queen size bed with a pullout couch. I booked this hotel through Priceline I should add and within moments of entering the room we started finding health violations. The following is just some of the things that we found: no blankets on any of the beds, dead bugs all around the room, a lamp in the kids room that was decorated with sharp pushpins that were pushed through the lampshade and did not have any safety coverings over the sharp part inside the lampshade. my childs hand was cut up due to reaching up there to try and turn the light on. There was also urine and used toilet paper on the floor next to the toilet, mold and grime all around the refrigerator, dirty socks left by a previous guest, male bodily fluid stains All over both of the couches, hair in the beds, dirt and grime around both of the sinks, dirt and grime, or God knows what, on the lamps, a blown up outlet next to the bottom bunkbed, hairdryer, falling off the wall, and everything smelled horribly. We stayed long enough to get pictures of all of this and then went to tell the front desk that we were not staying. They offered another room, but based on all of the reviews we read the entire hotel was like this. They have since refused to give me a refund and the hotel staff and manager will not talk to me to try and resolve this. I paid $136 for this room that I did not stay in. this place is dangerous And they are thieves for stealing my money when I didnt even stay there.

  Business Response

  Date: 12/29/2023

  Thank you for taking the time to tell us about your experience at Ramada by ***********************************. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
  
  Your feedback is very important to us, and I am saddened to hear that you have not enjoyed the stay because of the housekeeping services, besides that out FD has offered a different room to stay in but the guest refused it, its our hotel policy that customers need to return the key and the same is informed when checking the customer by frontdesk people.We cannot process the refund as the guest doesnt want to stay even we offered the different room. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.
   
  We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
  
  Sincerely,
  RamadaINn **********
  **************************************
  
  

  Customer Answer

  Date: 01/02/2024

  Hello:

   

  I reviewed the Ramada Inns response and i am not satisfied. It is true that we were offered another room. However, while we were still in our original room taking photos of the filth, we also were reading the reviews of the hotel on several different websites. ****% of all reviews said the same thing, that every room these previous guests were just as filthy if not worse. On review stated that they were given EIGHT other rooms. All of them equally as filthy. Why would I want to take a chance with another room in a hotel that is filthy from the moment you walk in and that has such bad reviews. I was not going to make my children or myself stay in that place for one more second than we had to. That is why we refused the second room. On top of that my daughter was injured in the original room we had. My children were honestly afraid to be there and so was I. We did not feel safe at all and the place was disgusting. I STILL want my refund and I will not be satisfied until I receive one. This place should not be at all shocked or surprised to hear this from me since, like I said, ****% of the reviews they have are horrible one star reviews.

   

  Thank you for your help in this matter.

   

  ***************************

  ************

  Sent from my iPhone

  Business Response

  Date: 01/17/2024

  we offered  the guest the other room, but the guest has denied it.So we cannot process the refund to the guest.

  Business Response

  Date: 01/17/2024

  we offered  the guest the other room, but the guest has denied it.So we cannot process the refund to the guest.
  

  
  

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a weekend trip to ************** for a baseball tournament for 7/21-7/23. I was charged $138.30 on arrival along with an addtional $100 deposit for incidentals. My son and I arrived to check-in by 8pm, left without fully looking at our room and came back around 11pm. The hotel is in extremely poor working conditions and just about everything is out of service; pool, fitness center, breakfeast area etc. The room we were assigned did not have cold water and the oreceptionist stated they were at capacity and couldn't provide us wtih antoher room. The next morning one of the workers informed me that they were aware a water valve needed to be replaced, but still gave me the room. I then checked out at 730am on 7/22 and was told that I would be refunded for the entire stay but that I needed to call back at 11am to speak to the manager. I called every day from Saturday 7/22 through Wednesday 7/26 until I was able to get a hold of the manager. I explained to her the situation and she offered to refund me for one night, but would only be able to discount me the first night. My biggest issue with this is the condition of the hotel and the isntructions the staff seems to be under. If a room is not in working conditions, why would it still be rented to a guest? The rooms are also not very well kept and the amenities and conditions of the hotel they advertise are completely false. AFTER my stay i read the reviews and 90% of them wtih similar experiences. Lastly, the check-in process seems extremely antiquated. They took a copy of my drivers license and never returned it in addition to asking guests to sign a contract to stay there.

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26th 2022 I booked a room for 1 day at the price of $47.79. Upon arrival I requested the room be pet friendly and was told the additional charge would be $25.When checking into the room with my dog the condition of the room was repulsive and uninhabitable as there were more than an abundance of health and safety concerns. I took pictures of the health and safety concerns, returned to the front desk, showed the supervisor and requested another room and was told there were no other rooms available while their website suggested otherwise. I told The supervisor I would need to gather my belongings and need a refund. I went back to the hotel room, booked another room at another hotel, gathered my belongings and left which took approximately ***** mins. After filing a complaint to their corporate I received an insincere email accusing me of staying in the room for 2 hrs. I sent an email back saying this was impossible as I was already booked another hotel and checked in within that hour and even provided proof but did not hear anything back. 2 days later I was charged for $102.79 for my stay and only refunded back $20. When I called the supervisor and asked about the phantom charge and requested the remaining $82.79 be returned the supervisor said thats the charge for staying in the room for 2hrs. I told her that doesnt make sense cause I didnt stay in the room for 2 hrs and that was more than double the original rate. I requested a chronological time sheet to account for the time I checked in the room with the key card until the time I left the hotel to prove to her that time was less than 30 mins but never received anything back.