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Business Profile

Ophthalmology

Eye Surgeons Associates, P.C.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Eye Surgeons Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Eye Surgeons Associates, P.C. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/27/23-07/21/23 My dispute is balance is not accurate because it was zero balance.The balance is now $302.95 Account Number *****

      Business Response

      Date: 02/27/2024

      This patient has UHC commercial with $750.00 deductible and 20 % co insurance.  Patient has had cataract surgery. The 6/27/23 bill is the 20% *** insurance of $223.95 from this surgery.  The date of service 7/12/23 is a Post-op refraction that was done that the patient would not pay at time of service,  per notes in the system.  This is the non-covered charge per insurance EOB. We called patient on 6/21/23 to review benefits and left a message for him to call us back. It does not look like he ever did. The picture of the bill for $50.00 is an office *** pay that patient did pay.   

      The patient asked us to bill to crime victims in ******** as his secondary insurance. When we called to verify, we were told the case was closed and that he would have to call and reopen if needed.

      There are no notes from patient accounts that the patient has ever called to inquire on this balance. We would have been happy to explain all charges, if he had contacted us. If he has further questions, please have him call our patient accounts supervisor, ******* at ************.

       


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