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Business Profile

Psychiatric Services

Eagle View Behavioral Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatric Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son has double coverage for health insurance. He was seen on 12/18-12/20. It has been several months, and I have tried to contact them to speak to their business manager who handles insurance. She assured me that both insurances were being processed. I called my insurance several times since then, the most recent on 5/15/2025, and they still have not submitted the claim. I emailed their business manager, ***** ****** on 2/12/2025 resubmitting my insurance. I called again my insurance who also called them on 5/2/2025, and they still have not submitted the claim for my son's hospital bills that occurred on 12/18-12/20. This is problematic because if claims are not submitted within a year's time then they can request money from us.

    Business Response

    Date: 05/30/2025

    Thank you for the opportunity to respond to this complaint. Our facility has been in contact with Ms. ****** and the situation was resolved satisfactorily. Please know that we work closely with our consumers in obtaining maximum benefits from their insurance companies to cover their financial responsibilities. Again, thank you for allowing us to clarify the concerns submitted to your agency.   

Eagle View Behavioral Health is NOT a BBB Accredited Business.

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