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Business Profile

Waste Management Services

Elite Trash Can Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay a yearly fee for quarterly trash can cleanings. I paid $84 on 10/30/23, and they missed cleanings 8/16/24 and 11/1/24. I have contacted them multiples times via email with no response. Their phone number will not accept voicemails. I want to be refunded $42 for those missed services and want to cancel my subscription as they are unreliable (they missed a cleaning in early 2023 as well).

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is unresponsive to email, and cannot be reached by phone. I contacted for four cleanings a year, and have been skipped twice this year. The first time, I emailed them several times, and commented on their ******** page, but never heard back. They were supposed to clean my trash cans yesterday, but when they failed to show up, I again emailed them, and havent heard back. I would like to cancel the service, and be reimbursed for the two cleanings they missed.

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid for 6 months of every other month can cleaning the end of May. I received an email and text the first week of June and again the first week of August that our can would be cleaned. Neither time were the cans cleaned and I never got an email saying they were as promised. I have tried to contact them via email and have not gotten a response. Their phone is not answered and you are told to email. No opportunity to leave a message. The charge is$54 which was paid by auto withdrawal. I would like the last payment refunded (inv 4304). And to have all further payments stopped. Thank you for any help you can give with this issue.

  • Initial Complaint

    Date:08/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid up front for trash can cleaning, they have not fulfilled their obligation and do not respond to email or phone.

  • Initial Complaint

    Date:07/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had this service for a few years now and they have been good. But last year they stopped coming. I tried contacting them via phone, email, ********* messenger etc and have never heard back. Today I was charged again and tried calling etc. I would just like a refund for last year and this year and cancel the services since I presume they are no longer in business

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid in advance for trash can cleaning service. They provided the service for a while then disappeared. I was supposed to get service around beginning of May and they never showed up. Ive emailed them multiple times and nothing. I need my money back.

    Business Response

    Date: 06/11/2024

    Refund for remaining invoice balance was issued. 

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has not provided the service that I paid for. Does not respond to emails doesnt have a phone number that lets you leave a voicemail I would like my money back.

    Business Response

    Date: 05/28/2024

    Refund has been issued

    Customer Answer

    Date: 05/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for cleaning service of 2 garbage bins to be cleaned every quarter for ****** a quarter. I attempted to call in November of 2023 to cancel service after wrong cans were cleaned(recycle bins) and to a voicemail to send an email. I sent email 11-1-2023 to cancel. I made a 2nd via email 11-9-23, 2-6-24 and 4th attempt 4-28-24 after receiving an another 120 bill charge to my card. Im very disappointed with no response and unable to cancel my service. I have now been charged 2x. I lost a parent during this time period and was unable to continue with follow **** I would kindly ask for my refund and cancel of service.

  • Initial Complaint

    Date:04/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 11/09/2023 Amount Paid: $160.00 Service: Trash can and recycle bin cleaning 4 times a year I paid my invoice and have not received the cleaning service. I have been a customer for a few years. Starting August 2023, my trash cans have not been cleaned. I have tried contacting them since the first missed cleaning. In August, I was told that my cans were cleaned. I have 2 cats and a dog. Their waste goes in my trash can and the smell is obvious that the can wasnt cleaned. Received a can cleaning reminder on November 8, 2023; my cans were not cleaned. I havent been able to reach them since.

    Business Response

    Date: 04/15/2024

    Refund has been submitted

    Customer Answer

    Date: 04/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prepaid for trash cleaning services but they have failed to show up and have been unable to contact them. Numerous reports and reviews of other customers in my area with the same problem

    Business Response

    Date: 04/10/2024

    Refund has been issued

    Customer Answer

    Date: 04/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Its a shame that this did not work out as we really liked their service, but continuing to take money and not do what we paid for was unacceptable.

    Sincerely,

    ***************************

Elite Trash Can Cleaning is NOT a BBB Accredited Business.

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