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Business Profile

Specialty Auto Parts

Mohawk Off-Road Fab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialty Auto Parts.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 11, 2023 I purchased a Hood mounted light bar bracket for $186.09 I understood from reading the website that there would be a wait time of around 6 weeks. After placing the order, i never received a confirmation email or follow-up from Mowhawk Off-road. The transaction was processed on my credit card immediately though of course.****** refund my money or ship my order!

  • Initial Complaint

    Date:04/25/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ***** I placed an order for a part on 12/8/2922 for $75.00 which was processed immediately. From there, it has been a nightmare trying to contact the business for status. Once the business finally responds, its excuse after excuse. Now the companys website is down and no response for 6 weeks. I want the order fulfilled immediately or I expect a full refund.

    Business Response

    Date: 04/25/2023

    My website being down is for my own personal reasons has nothing to do with your order your order will be coming soon.

    Customer Answer

    Date: 04/25/2023

     
    Complaint: 19979249

    I am rejecting this response because you have told me several times the order will be shipped soon. 

    I expect a committed shipment date within the next two weeks or want a full refund. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:03/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-13-2022 I purchased and paid $85 dollars for a light bar mount original order # *****. I read the website fully and understood that it may take 4 to 6 weeks of lead time to build this product. I had no problem with that. I waited patiently 2 to 3 months and then started emailing the business for updates.I received responses in the beginning and then nothing. No updates no responses to emails. Now I can't get a hold of anyone and the website is no longer online. As of 3-20-2023 no response, no product shipped, no excuses via email as I was receiving before.

    Business Response

    Date: 03/21/2023

    I have been running drastically behind schedule for the last year. Three days ago I just got out of the hospital was in the hospital for 2 weeks for a severe upper GI bleed. Hope to be back in my feet soon and getting orders out the door your order will ship as soon as I can possibly get it done. My apologies for not responding.

    Customer Answer

    Date: 03/22/2023

     
    Complaint: 19622007

    I am rejecting this response because:

     

    While I am sorry to hear about your *************** you are doing better this doesn't answer any of my questions or complaints or even address them. Either make my product, or refund it, or respond with an acceptable ETA. Anything other than "I'm behind" 

    Sincerely,

    ***************************

    Business Response

    Date: 03/22/2023

    I've been running behind schedule for over a year. Doing everything I can get orders out My full-time job and my health condition is not helping any. I will do what I can to get it out to you as soon as possible I cannot give you an exact ETA.

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September of 2022 I ordered a part from mohawk off road fab and never received the part nor my $85 back...**** the owner took down the febsite and is not responding to anyone!!!.

    Business Response

    Date: 03/02/2023

    Website is down for my own personal reasons. Does not concern or pertain to your order in any way shape or form. Your order will ship as planned will be proceeding with order

    Customer Answer

    Date: 03/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/16/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a light bracket on 4/21/2022 for $100 from this business. As of today 2/16/2023 I have still not received my order (#*****). Business was responsive in the beginning, but the last couple emails have gone unanswered. I've also found that their website has been taken down. At this point I want the product immediately, or a full refund!

    Business Response

    Date: 02/16/2023

    Customer will get his order or refunded. Website is not online due to the back of rising cost of everything I could no longer afford to keep it up and running. On top of all that with being behind schedule due to the cost of everything I have stopped taking orders. My apologies for missing the last few emails from this customer. Product will be shipping soon More refunded

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part from this company in February 2022. It has still not been shipped and the owner (****) just keeps making up excuses. It's now almost a year and I don't have the part nor has he issued the requested refund of payment for the part.

    Business Response

    Date: 02/16/2023

    Customer will get his order or refunded. Website is not online due to the back of rising cost of everything I could no longer afford to keep it up and running. On top of all that with being behind schedule due to the cost of everything I have stopped taking orders. My apologies for missing the last few emails from this customer. Product will be shipping soon or refunded.

    Customer Answer

    Date: 04/04/2023

    I do not accept the response from the business owner.  This is just the same old excuses he has been telling me for for over a year now and he has not sent the part or issued the refund.  All the while he continued to keep his web site up accepting new orders while he wasn't fulfilling the orders already waiting parts.  He finally took down the site but probably there are many more others that will never get their parts or their money back.

    Business Response

    Date: 04/04/2023

    Order will be shipped as scheduled 

    Customer Answer

    Date: 04/05/2023

     
    Complaint: 18971497

    I am rejecting this response because:  The seller has been saying the order will be shipped for over 12 months now.  He just is continuing with his sham. 

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Mohawk Off-road Fab through their website and made full payment by PayPal on 11/22/2021. I received confirmation email on the same day. As of today, 10/31/2022, Mohawk Off-Road Fab has not shipped my order. Up until 8/25/2022 they were responding to my emails but they have since stopped responding. I would like a refund from them but they refused.

    Business Response

    Date: 11/21/2022

    I will be fulfilling this order as soon as possible. I assureyou that I am doing everything I can to get orders out before the 1st of the year when ***** prices along with everything else is expected to spike again like we have never seen before.  ********************* will get the product he ordered.

    Customer Answer

    Date: 11/22/2022

     
    Complaint: 18337113

    I am rejecting this response because:  the order was placed 1 year ago.  It is not acceptable for an orders delivery time to be more than a year after payment was made.  I want a full refund.

    Sincerely,

    *********************

    Business Response

    Date: 11/23/2022

    ****, I have your order cut hanging in my shop. I will get it finished up and shipped out soon.

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some light brackets on December 5th 2021. $85. Have not received parts 10 months later. Have contacted several times and have been told every time parts would be shipped out in 2-3 weeks every time. Asked for a refund in August and they have stopped responding to me.

    Business Response

    Date: 11/01/2022

    In response to complaint ********. This is a custom designed and custom cut CNC plasma emblem. I have had difficulties cutting this, have cut one for this customer in the past. They ordered another one and I am having trouble cutting it as well. It is very fine cuts and detail. Doing everything I can to get this order fulfilled. I have spent a lot of time and a lot of material getting this to cut rate. Like I said this is a custom-made item and I'm hoping to have it completed very soon. It will ship **** 2 to 3 Day priority mail with tracking when I get it done.

    Customer Answer

    Date: 11/02/2022

     
    Complaint: 18195691

    I am rejecting this response because:
    This business has my order confused with someone else. It is a light bar bracket and not a emblem that was ordered. I have only ordered one product from this company before and have not received it. I have found out company is in violation of FTC laws for online ******** will be forwarding this information to them
    Sincerely,

    *********************

    Business Response

    Date: 11/28/2022

    I did originally have you confused with someone else. I found I have 2 orders with the name ******. Your order will be completed and ship soon. I apologize for the confusion.

    Customer Answer

    Date: 12/05/2022

     
    Complaint: 18195691

    I am rejecting this response because I would like the ordered cancelled and a refund issued. 

    Sincerely,

    *********************

    Business Response

    Date: 12/06/2022

    The customers order is done and will be shipping. I will not be cancelling this order.

  • Initial Complaint

    Date:08/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pod light bracket from Mohawk Off Road Fab on 1/18/2022. For my 2021 Jeep Cherokee Trailhawk. I paid $75 using PayPal. After I ordered the bracket I received the order form and a note from **** the owner as follows: ****, I could have it shipped out by the end of the month at the latest. I am actually doing another order for the same bracket tomorrow (Tuesday)I have sent several emails to **** and each one has been a different excuse as to why he has not shipped the light bracket. Here are a few:****, will be coming soon. I will send you the tracking number as soon as I ship it out.****, you will have it soon. I apologize for the delay. It will be worth the wait.****, I have been having issues getting steel locally in my area. Limited supply and prices are crazy. I have an appointment to get more early next week. I will get it done and shipped out to you soon. Sorry for the delay it has been a bad year...I just want the light bracket now that this is 7 months after I ordered it.

    Business Response

    Date: 09/02/2022

    I am a one-man privately owned shop.

    Orders are made as they are received, per order, I keep no inventory.

    As stated on my website at checkout during purchase in a red & yellow banner at the top of every page of my website stating:

    "I normally allow 15 - 30 business days for order processing as stated on my website/ listing, but due to some equipment complications, steel availability, increased steel prices, an unusually large amount of orders, increased shipping costs, and mandatory forced overtime at my full-time factory job, I am running behind schedule."

    Also, all buyers must agree to my terms of purchase listed at checkout which states everything listed above.

    It also clearly states on my website that the buyer has 3 days to cancel the order after purchase. I accept no refunds, cancellations, or exchanges.

     

    I want you to understand that I am processing orders on a daily basis, and I am doing everything I can to get orders out but still running behind. I've had some recent equipment issues but are now resolved. My main issue is the large amount of orders I have received and the lack of time to complete.


    I offer the buyer Free Shipping in the US and I always ship using **** 2-3 Day Priority Mail with Tracking and Insurance.
    When I ship I will send the buyer their **** tracking number via email when the items are delivered to the Post Office.

     

    I have explained all the above to this customer.

    Customer Answer

    Date: 09/02/2022

     
    Complaint: 17712873

    I am rejecting this response because:
    I have heard all the same excuses the owner stated but almost 8 month after ordering the bracket I still dont have it. Tell me why he is behind but his web site states that they are excepting new orders? Also I could have canceled my order 3 days after ordering but how would I know at that time I was going on a 8 month wait list? I guess I will just have to wait this problem out!! Ridiculous!!!!!!!!!
    Sincerely,

    *********************

Mohawk Off-Road Fab is NOT a BBB Accredited Business.

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