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Business Profile

Collections Agencies

Business Revenue Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to ********************* for ultrasound and mammogram. My insurance covered everything except $8.23. At the end of October I received a letter from Business Revenue Systems telling me that they were collecting a debt of $392.67. I was surprised. I found *** from my insurance and it shows that my portion is only $8.23.i sent a letter to the business with copies of my EOB telling them that this bill was paid by my insurance and I'll be happy to my portion of $8.23. I mailed letter on November 4th 2024. And last week I got another bill for $392.67.Business Revenue Systems is harassing me, trying to collect debt that was already paid by my insurance, all but $8.23.Apparently they don't care about it. If they want their money they need to contact business they got this bill from -Advanced medical imaging consultants and stop harassing me . I want them to stop unlawful attempts of collecting a debt that was already paid . I asked them to send me bill for $8.23 and I'll be happy to pay it .

    Business Response

    Date: 11/18/2024

    This account was listed with BRS on 9/27/2024 and the first collection letter was mailed on 9/30/2024.  BRS received a request for account details from the consumer on 10/28/2024 and sent a letter to the consumer providing charge details on 10/30/2024.  A second collection letter was also mailed to the consumer on 11/6/2024.

    BRS received the correspondence and *** copy from the consumer on 11/7/2024.  After reviewing the **** BRS placed the account on hold and forwarded the information to our client for review.  This account will be on hold until the medical practice provides their response to the *** copy that was provided.

    Customer Answer

    Date: 11/22/2024

     
    Complaint: 22566352

    I am rejecting this response because:

    If business decided to put my account on hold, it means that they won't provide me with the resolution I am looking for. So I'll be waiting until they will get a response from original creditor and let me know that I was right and stop harassing me.

    Sincerely,

    ***** ****

    Business Response

    Date: 11/25/2024

    BRS received a response from the medical practice on 11/21/2024.  The insurance company originally paid the claim as shown on the *** but then reversed the claim.  Per the medical practice the balance on this account is accurate as insurance recovered the funds from the practice.

    We would suggest that the patient contact their insurance company to find out why the claim was reversed.

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a statement dated 2/27/2023 regarding an Advanced Radiology balance. We have not been to Advanced Radiology in over 4-5 years. So wouldnt this be past the time to collect? I never received anything until now. My wife is trying to make a mammogram appointment and cant because of this. I have no idea what this balance is, as insurance covers routine mammograms.

    Business Response

    Date: 05/11/2023

    BRS is the collection agency for Advanced Radiology, PA.  The account in question is actually for **************************** for services provided to **************** on 8/25/2020.  We cannot share private information here as this account is protected by HIPAA but we can say that the balance listed at BRS is what is remaining after a time of service payment made by **************** and after an adjustment from Aetna Commercial.  ***** had stated this remaining balance was applied to ******************** deductible which is patient responsibility.

    We would be happy to share full and complete details of the account with **************** and would encourage him to contact our office at ************.

    Customer Answer

    Date: 05/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Business Revenue Systems, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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