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Business Profile

Employee Benefit Consultants

Employee Benefit Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefit Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second time I have had issues with this company. On Sept. 11, 2023, they sent me a letter requesting documentation of services received, which I have sent. However, they have denied that documentation without any explanation or contact whatsoever. When I try to contact someone, it is after hours and I have to wait until the next morning to get this resolved.

    Business Response

    Date: 10/02/2023

    When ******************** receives a denial it is emailed to him at the addresses he provided in the attachment.  The denial reason is outlined in the letter and states the additional information that is needed according to the *** federal regulation.  I impersonated ******************** and it shows he has received 92 messages from EBS.  Two of those messages were requests for additional information.  For one claim, EBS requested documentation on 3/17/2023, ******************** responded on 6/1/2023.  For the second claim, EBS requested documentation on 9/12/2023, and he responded on 9/13/23.  EBS is open Monday - Friday 8:00 AM - 5:00 PM CST and we strive to provide excellent customer service.  Additionally, we will leave voicemails or email correspondences with our clients to help them understand what is needed in order to substantiate a flexible spending claim.   

    Customer Answer

    Date: 10/11/2023

     
    Better Business Bureau:

    I have discussed the matter directly with ************************* at ************************** and am satisfied with his response.

    Sincerely,

    ***************************

Employee Benefit Systems is NOT a BBB Accredited Business.

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