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Business Profile

Fruits and Vegetables

Dutchman's Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fruits and Vegetables.

Complaints

This profile includes complaints for Dutchman's Store's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dutchman's Store has 2 locations, listed below.

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    • Dutchman's Store

      103 Division St Cantril, IA 52542-1024

    • Dutchman's Store

      PO Box D Cantril, IA 52542-0064

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order ( paid in full). Order number *****. I never received said order. I called my local post office and the Postmaster told me he couldn't help me. I called Dutchman Stores and I was given one excuse after another. Each person from Dutchman stores that talk to me transferred my call to six other store employees. I'm upset because know one will help me. I have been a loyal customer for many years.

      Business Response

      Date: 04/22/2024

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact us.

      Customer Answer

      Date: 04/22/2024

       
      Complaint: 21530025

      I am rejecting this response because:

      Sincerely,

      *********************************

      Customer Answer

      Date: 04/22/2024

      I tried many times to call Dutchman Stores every time who ever answered the phone would hang up on me. Dutchman Stores refused to help me with my issues. Dutchman Stores took my money and shipped me beef jerky that was opened and moldy. 

      Business Response

      Date: 04/27/2024

      The complaint states that we are hanging up on him but, no one from our customer service team has taken any calls from *********************. If he would please reach out to us and provide pictures of the defective product we would be glad to help.  We have provided him with other phone numbers he can call to get in contact with us and he has never called. We also tried to call him and he will not answer his phone.  If he would please reach out to us we would be glad to work with him. ************ M-F 8am- 6pm Sat. 8am-5pm Sunday Closed  Thanks and have a wonderful day!

       

      Customer Answer

      Date: 04/29/2024

       
      Complaint: 21530025

      I am rejecting this response because:

      I spoke to ****** and was told to take my issues up with ************* Snack Foods. I didn't purchase the product from ************* Snack Foods. I gave my hard earned money to Dutchman Stores. Very Unhappy 

      Sincerely,

      *********************************

    Dutchman's Store is NOT a BBB Accredited Business.

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