Complaints

This profile includes complaints for Dan Deery Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dan Deery Toyota

  7404 University Ave Cedar Falls, IA 50613-5026

• 

  Dan Deery Toyota

  PO Box 547 Cedar Falls, IA 50613-0027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went on 12-07-24 to buy a used car for our son. The car we bought was a 2011 **********. According to the dealership the car had no issues or previous accidents. We didn't notice anything bad while test driving. After we bought the car we didn't get 1 mile down the road before the car broke down. There was a lound bang under the hood. The car came to a sudden stop, and smoke started coming into the car. The safety hazzard lights didn't work on the car, and we were stuck in the middle of the road. This car was not safe to drive, and should NOT have been sold. The money we spent on this car was a lot for us. We dont have the car or the money we saved up for.

  Business Response

  Date: 12/30/2024

  The vehicle the customer is referring to was posted online and listed as a "mechanic's special with dash warning lights on".  Before purchasing the vehicle, we required the customer to sign several documents stating the risks of purchasing a vehicle such as this one.  The vehicle was priced at $1,000 and based on it's condition.  We also made the customer sign a disclosure that the vehicle *may have safety or mechanical issues, has not been inspected, and may also not be road worth*.  Customer signed this so they were well aware of these risks.  This disclosure is also attached.  Before purchasing the vehicle, the customer was encouraged to bring a trailer to come and get it because we did not guarantee that it would make it to ********** where they lived.  They showed up with no trailer, when we again stated we were unsure how far it would make it.  Customer stated they were not concerned because they were mechanically inclined and would be able to figure out how to get it home.  This is simply a wholesale priced vehicle that was priced and disclosed as such.  Please feel free to reach out to our management team with any other questions at ************.

  Customer Answer

  Date: 01/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened on August 8th 2023, I bought a truck from Dan Deery Toyota, my sales representative was *****************************, and my financial representative was *************************. I traded in two vehicles for the truck, one was a Dodge Journey that I owed $6,404.82 on and the other one was a motorcycle that I owned and owed no money on, ******* told me that they would pay off the entirety of the remaining loan amount on my dodge journey. Instead I ended up get $1,904.84 cents tacked onto my new loan. The original price of the truck was $41k and by the time I was done my loan ended up being $52K I told **************** didnt want any extended warranty but he slipped it in there and I did sign it. I was looking into all the paperwork I sign and had the dealership send me all the copies I had signed. I then got ahold of the bank and had them send me the paperwork that the dealership sent to them. After looking at both documents I have noticed that my name was forged on all of the documents that the dealership had sent to the bank, the dot etc.

  Business Response

  Date: 03/05/2024

  ************** purchased a vehicle back in August of 2023.  ************** asked ****** Deery, used car manager, multiple times that we would be paying off his loan.  We did pay off the entirety of his loan.  We think he assumed this meant he was not upside down.  On all buyers orders and worksheets, the negative balance was shown prior to, and during final paperwork process.  **** then made claims that we had used inaccurate information on his credit applications.  We dug up the approval information, and found out that he came in with a pre-approval from Greenstate.  They actually required proof of income so that claim was also false, as the income on his application was verified.  His most recent claim is that he did not agree to purchase an extended warranty and was not aware that he actually signed for one, claiming those documents were forged.  After looking up his service records since purchase, he has actually made multiple claims under this warranty, which proved he was well aware of the warranty he selected.  Furthermore, we had a 3rd party, the  DOT, visit our dealership to look over all the agreements **** made with our dealership.  Their review aligned with ours, in that there was no wrong doing on our part.  After reviewing all these false claims with **************, he finally confessed to ***************************, head of our finance department, that he could no longer afford the truck he purchased and ultimately just wanted to walk away from it without repercussions of being upside down on the current loan.

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21377898
  
  I am rejecting this response because:
  I told Marshal I was not in need of the truck anymore, not that I couldnt afford the truck, what I said was that I got a new job, and am making more money now, so the amount isnt the issue. My issue was dealing with someone that forged my signature, the *** officer that I spoke with even said he could tell it was forged. They assume I cant make the payments. I have yet to miss a payment. The only reason I brought it up to them is because no one wants to work with someone so willing to forge signatures. ******** even said the signatures were different and said that there were a couple signatures on the forged document, under the dealership signatures, that he had never seen before. 
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GMC Acadia last spring from this dealership. We had it in multiple times for a code that kept popping up saying driving assist reduced. Even though I told them I was informed it meant the thermostat was sticking open they told me it wasn't. About two weeks after purchase I got a call from the manager. I assumed it was because I had kept calling about this thermostat issue and it was an issue with ** not verifying address with loan company. We were unaware we needed to do that so it was a simple lack of communication but in this phone call I specifically told him about this problem. He told me to call the loan company and he would call me back and work something out with us regarding this issue, he just had to talk to his mechanic. Fast forward a couple months, still no word from dealership-we took it to another dealer who told ** we did indeed have a bad thermostat and cost would be around $1500. I have tried to leave multiple messages for someone from Deerys to call me back because I specifically said, we would return the vehicle if we had to continuously deal with them not figuring out what was wrong with our GMC and again, the manager said he would work with us but we needed to verify info with the loan company. Now we are to the point where we do have to get it replaced and have to spend $1500 for a problem we told them about a day after we drove it home. If they have no intentions of working with us, and only have concerns about a sale instead of the actual buyers-why say you would work with us after we verify with main company?

  Business Response

  Date: 05/22/2023

  
  ****************** purchased a 2018 GMC Acadia with ******* miles on it,over a year ago in April of 2022.  GMC's factory warranty on that 2018 Acadia expired the ****** mile mark.  Therefore, any factory warranty on this particular vehicle would have expired over ****** miles ago.
  
  This vehicle was sold with a limited powertrain warranty for 3 months, up to ***** miles, from the date of purchase.  Other than this 3 month/3k mile limited powertrain coverage, the customer was aware the vehicle was sold 100% as is with nothing else guaranteed.  ****************** signed off on several sales documents (attached) stating that he was aware and agreeing upon such terms.
  
  We have had the vehicle in our shop only once since the purchase.  ****************** brought the vehicle back in for a heater issue,shortly after the purchase.  The repair was not a covered item under the limited powertrain warranty.  While any non-covered items are at the expense of the owner, the dealership took car of the $613.19 repair bill in effort to take care of the customer.  See attached service RO from that repair.
  
  ****************** states having a thermostat issue.  We have only seen ********************** vehicle for the one issue mentioned above.  Outside of that service RO, we have not seen the vehicle in our shop since.  Any issues that fall outside of the coverage or timeline of the limited powertrain coverage included at the time of purchase, would be at the expense of ***************** as the owner of that vehicle.  
  
  
  

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from Dino at *** Deery on March 24th 2023. When I test drove it no lights or warnings came on. Then immediately after I signed papers and was ready to drive out of the parking lot I noticed a light saying service 4x4 system. So I went right back in and spoke with ********** explained to him the whole reason I wanted a truck was for the 44. **** went in and spoke with his mechanic and came back out and said for me to drive the truck a couple of days and it should correct itself that a sensor just got wet. Well then two days later the truck began to over heat. I have now come to know that the head casket or possibly head is no good. This is a major motor issue that is going to cost me thousands of dollars. So now I have a truck just sitting parked in my drive because I spent all my extra money I had saved to purchase this truck. When I reached out to **** he said its not his problem I bought it as is. He said he didn't have a crystal **** to know when it was gonna break down. However his mechanic changed the oil and at the time the would've seen that there was water in the oil. Please help me.. ***********************

  Business Response

  Date: 04/11/2023

  On 4-10-2023, the ** of *** Deery Motors met with ***********************. They came to a resolution.

   

  ***********************, CFO 

  *** Deery Motors

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2006 Pontiac Grand Prix GT from *** Deery at ********************************************************************. They said this vehicle had gone through inspection multiple times and passed as road safe. Both right side blinkers were out which is one thing but literally had no back brakes and two bad wheel bearings, fast forward to now and the half shaft broke which all of this had to of been known if they are actual mechanics. I texted the salesperson of which Ive gotten no reply.

  Business Response

  Date: 02/06/2023

  ************************* bought a 2006 Pontiac Grand Prix with ******* miles on it from our store on 11-29-2022. ************** was told at the time that this vehicle is being sold as is with no guarantees. She signed a notification of that. We also offered ************** a chance to purchase a high mileage maintenance agreement in or to protect her from mechanical breakdowns. She declined that offer. When we were informed that she was unhappy and had some issues with the purchase, we reached out to her but have not heard anything back. ************** needs to contact ***************************, our GM, and he will let her know what can be done in this situation. Store number is ************. I have attached the notification and decline forms.