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Business Profile

Energy Conservation Products

Epo Energy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Conservation Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They installed our solar panels and are not following up with Ameren Illinois. We would like our solar panels turned on so we can get the rebate.

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 5, 2023 we signed a contract with US Renewable Energy (filed another complaint against that business) for solar panels. They contracted with EPO Energy for the installation. EPO was to draw against a line of credit that was established in our name for the project as they completed various phases of the project, e.g. ordering supplies, etc.. We were told by *************************, salesman for US Renewable that installation would likely occur around September but may be impacted by supply chain, weather, number of jobs, and various other factors. We were provided with an online portal to monitor the progress of the job. In October, after not hearing from either company, I logged into the portal, but was not able to get any information. I reached out to ***** and he indicated that EPO Energy did not use the portal, but since they were drawing on the line of credit that meant the project was moving forward. On January 16th, following no further communication, I reached out to ***** again. He started a text message with myself and two other people specifically referring to ******* "****" replied back on January 17th indicating he would have someone call me back that day. I have heard nothing else since. I can only believe EPO Energy and US Renewable Energy are running one or more scams.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered solar in April of 2023. Filed all financing documentation. After 9 months only mounting rails have been installed. Solar panels are on the ground. Company claims they are missing couples to finish the install. In my opinion, a solar company that cannot complete a single residence in 9 months is not really a solar company. My wife and I have talked to several personnel in their office and they all tell a different lie.

Epo Energy, LLC is NOT a BBB Accredited Business.

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