We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mufflers

Mad Hatter Brake & Muffler

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mufflers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 31, 2023, ***************************** took her 2009 Prius into Mad Hatter to have a test ran to see why the car stopped running. Mad Hatter told ****** it was an issue with the Battery, he said it would either be $1,200 or $2,000. This information was given to ***************** (her uncle), *** called Mad Hatter and discussed the two options, *** agreed with Mad Hatter that it was a better option to replace the battery even though it was more. *** paid the service.On October 23, 2023, the Prius was experiencing more issues with the battery. Mad Hatter did not have time to run a test so she took it to the ****** dealership where they told her it was an issue with the battery again. When ****** told the ****** dealership the battery was replaced in March, they questioned her since it did not appear to have been and if it would have been replaced it would have be covered under warranty. ****** asked the dealership if she was able to continue to drive the car, they said yes, it would just run the battery down faster and would not be as efficient . ****** then took the Prius to Mad Hatter where they told her they did not replace the battery in March, but they could now for $3,500. She received a copy of the previous invoice, since one was not given in March. Invoice says $2326.18 was charged for "Diagnose/test time and Traction Battery/Reman", this includes tax and labor. The Credit Card was charged $2384.86.

    Business Response

    Date: 10/25/2023

     this car had a rebuilt battery installed earlier this year , the customer did stop by and could not be without her car so she could not leave it with to be checked out This battery (if thats what the car needs) is still under warranty   if the car can be dropped off with us we can certainly take care of it

    Customer Answer

    Date: 11/02/2023

     
    Complaint: 20778625

    I am rejecting this response because:  Mad Hatter told ******* when she first stopped by that she could leave it and he would "get to it when gets to it."  When asked what that meant, he repeated the same thing.

    *** called on 10/26/23 and Mad Hatter said there was warranty on the battery and if ****** drops it off she will get work done by monday.  

    ****** dropped off car on 10/26.

    ****** went to called on 10/30/23 Mad Hatter said it was not done and should be done tomorrow.

    ****** called on 10/31/23 in the morning and he said "it might be done today."  he said the battery was in and he needed to check that everything is running correctly. 

    ****** was able to pick the car up on 10/31/23.  ****** asked for an invoice on everything they did and a copy of the warranty.  Mad Hatter said there was no warranty, and gave the attached invoice of service. 

    On 11/1/23 the car would not start after she was off work.  Had it jumped, she was able to drive home and then on 11/2/23 it died again when she was going to work.  

    We would like Mad Hatter to completely fix the problem, provide documentation on what was done, provide updated warranty paperwork.  OR we will take it to the ****** dealership, they will completely fix it and send the bill to Mad Hatter.

     

     



    Sincerely,



    *************************

    Business Response

    Date: 11/13/2023

     This car needed a new 12 volt battery Customer decided to buy one at the orielly parts store 

    Business Response

    Date: 11/13/2023

     This car needed a new 12 volt battery Customer decided to buy one at the orielly parts store 

Mad Hatter Brake & Muffler is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.