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Business Profile

Accountant

LattaHarris, LLP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We provided the business all of our tax information in order to file on time. They did not file taxes in time and put in an extension. They told us that they would have our taxes done a couple weeks after the deadline of April 15th. We have emailed multiple times trying to get a status of our return and they are ignoring our communications. This business is not performing as expected and I would like to have this resolved quickly.

    Business Response

    Date: 11/14/2024

    Our records show that we did not receive all documents necessary to file the return until March 21, which was after our stated deadline of March 15 to ensure filing by April 15th.  As a firm policy, we extended all tax returns where client information was received after our deadline.  We do own up to and apologize for the lack of timely responses.  That is certainly not our standard for client service, and we have implemented additional communications tools to ensure this does not happen again.  We were able to complete the client's taxes in mid-June, well ahead of the extended October 15 deadline.

    Customer Answer

    Date: 11/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Lamp

LattaHarris, LLP is NOT a BBB Accredited Business.

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