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Business Profile

Ambulance Services

Area Ambulance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for Area Ambulance Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Area Ambulance Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill for a service 1/12/24 that I never used before for $350.00. I never called the ambulance and will not pay a bill I did not authorize. This is not the first fraud and wrong address for this company. I contacted the company and was told we don't help s*** like you and was hung up. Area Ambulance Service Billing Record Located RUN NUMBER, ACCOUNT NUMBER, OR INCIDENT *********************************************/12/2024 ORIGINAL AMOUNT:$350.00 AMOUNT PAID:$0.00 CURRENT DUE:$350.00** Amounts paid in the past ******************************** this total

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 2nd, 2022 I went into complete heart block and 911 was called on my behalf by my wife. Area Ambulance Service showed up and took me to the emergency room at ***************** in Downtown ************. I am a disabled veteran and a retired Army Officer, and have Tricare West for my insurance. I had no choice in the Ambulance Services that came to pick me up. Area Ambulance Service received monies from Tricare and in doing so agreed to comply with the policies of the insurance company. Area Ambulance Service is claiming that I owe them $814.86 when the authorized amount to bill me $124.69. Two bills were sent to me. The first bill provide no due date. The second bill just said I was 30 days past due but since there was no date provided on the first bill, I am unsure as to what I was 30 days past from. Now they have sent the bill to collections claiming that I owe them $814.86 when the correct amount is $124.69. As far as I am aware Area Ambulance Service is an In-Network Provider and is bound by the terms provided by Tricare West which is to say that I owe them $124.69. If Area Ambulance Service disputes this state of affairs and are an out of network provider then this falls under Surprise Billing which means, in the *************, the dispute Area Ambulance Service has is with Tricare West. While I am perfectly willing to pay them $124.69 as the terms of my insurance dictate, if they wish to have the difference of $690.17 then they would take that up with Tricare West. Although, when I contacted ************ about this several months ago I was told they were an In Network Provider. That being the case I see this as fraudulent and would like to file a complaint. This isn't anyway for a business to behave.

      Business Response

      Date: 10/24/2022

      Area Ambulance Service uses a third party billing service. Their posting person missed the write off amount so the incorrect amount was sent to the collection company. We apologize for the mix up and confusion. The correct amount of $124.69 is now recorded. Please see the billing manager's response below.

      PCR stated Champus and hospital demo sheet stated Humana Tricare East.  Tricare East sent a denial that I received on 05/27/2022 stating claim was forwarded to Tricare West.  Tricare West payment was posted on 07/09/2022 and the adjustments or write off was not posted, so patient received patient statements.  Patient never called us.  Claim was sent to collections on 09/30/2022.  I received an email from **** with Convergence on 10/18/2022 asking about claim and stating balance should be $124.69 per the patient.  I reviewed the claim and found the adjustments were missed by QMC's poster.  I replied to **** that correct balance is $124.69 on 10/18/2022.

      Customer Answer

      Date: 10/25/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Area Ambulance Service is NOT a BBB Accredited Business.

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