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Business Profile

Battery Retail

Batteries Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Retail.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 31, 2021, purchased batteries totaling $442.94 1 battery SL175DTAGM $219.99, full warranty until 3-31-25; 2 batteries CYL10014 Each ******, full warranty until 3-31-23, Invoice No. P38247151. Spoke with owner ********************* in fall of '21 and told to bring in battery in spring of '22 to warranty battery. Went in on 5-5-22 to warranty a CYL10014 battery, *****************************, manager and was told they weren't going to warranty battery. Called corporate office at ************ Option No. 7, spoke with *******, she said ***** spoke to owner ***. They didn't warranty the CYL10014 battery. Now 2-24-23 Battery SL175DTAGM is bad, and this has a full warranty to 3-3-25, and other CYL10014 battery is bad, warranty till 3-31-23. We had our 4X4 checked out as they said we damaged the battery. Our 4X4 checked out with no problems, except for the bad battery. February of '23 Talked with ***** at ************, asking for numbers to call with this problem, wouldn't give me any phone numbers. February of '23 called back to *****, gave me ************** and ************ and talked with ****** and she wouldn't do anything about our battery warranty problem. We just want them to stand behind their battery warranties.

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