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Business Profile

Credit Union

Corda Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Corda Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Corda Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Corda Credit Union

      3015 Blairs Ferry Rd NE Cedar Rapids, IA 52402-1832

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    • Corda Credit Union

      3700 Edgewood RD SW Cedar Rapids, IA 52404

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    • Corda Credit Union

      3330 Mt. Vernon Rd. SE Cedar Rapids, IA 52403

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    • Corda Credit Union

      619 20th Ave. SW Cedar Rapids, IA 52404

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    • Corda Credit Union

      3375 7th Ave Marion, IA 52302

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A warranty refund check was issued to Corda FKA Linn Area Credit Union. I was told the check was sent to my home address back on April 16th, 2024. I was told it was sent to my home address in *************, ** because they received it AFTER the loan was paid off due to refinancing the vehicle. I have not received it as of 5/8/24. I have been unable to reach anyone at Corda in effort to locate the check that was sent to them by ******* ********** in Marion IA. I have called and requested call backs, attempted the live chat during business hours and no response.

      Business Response

      Date: 05/28/2024

      Thank you for bringing this to our attention. Our Director of Retail promptly contacted you to rectify the situation by stopping the previous check and arranging a replacement to be sent. We sincerely regret any inconvenience you experienced in reaching us and appreciate your patience. We are happy that everything was resolved to your satisfaction.

      Customer Answer

      Date: 05/28/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Corda Credit Union is BBB Accredited.

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