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Business Profile

Diesel Repair

Papa's Truck and Trailer Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diesel Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 02/03/2025, trailer was towed in to Papas for repair after it broke down on the highway, about 4 - 5 hours later trailer was repaired by *************: 02/03/2025, we were back on the highway heading home to **, when the trailer broke down again after repair. It struggled to get Papa's to agree to send a tow for pick-up, we waited 3-4 **********: 02/03/2025, we were back on the highway heading home, now without the trailer, we were tired and had to stay at a hotel with all the delay in repair and being stranded after repair.Papas not only did not have a sense of priority originally when we arrived for the first time at their office, but also when the trailer broke down on the highway after they repaired it; it ultimately cost us leaving trailer behind since we needed to return the rental truck we were using to pull the trailer, hotel stay after all the time we waited, extra day in rental truck expense and now we have to return back to **** to pick-up trail which will be additional gasoline, tolls, and hotel stay expense because they were not diligent repairing the trailer, which we are glad no one was injured when the tire came off and the trailer hit the ground causing sparks. We are looking for a total refund of $967.69,

    Business Response

    Date: 04/23/2025

    When the trailer was towed originally, it had all the studs broken off the wheel hub.  We were able to pound all the studs out and replace them.  When we put the wheel back on, the customer was standing there watching our technician torque the tire down.  The customer commented at that time when the wheel came back on that the technician torqued the wheel the first time.  There were no issues on our end with getting the trailer towed back.  The issue was the customer wanted another company to tow it back to *************  We explained that due to their location (15 miles East of West Branch) and us already working on it, we would use our own towing service and have it brought to our location in ************  The trailer was then towed to our West Branch location, which we (Papa's) covered the cost of.  Our technician had the trailer repaired and ready to go by 10:00AM the next day.  The customer chose to keep going to their destination instead of waiting for the trailer to be repaired first thing in the morning at no charge to them.  We do not play games or over-charge.  We make repairs and charge a price for those repairs.  We covered a lot of the cost that went into these repairs.  


Papa's Truck and Trailer Repair is NOT a BBB Accredited Business.

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