Complaints

This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu, Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for their marketing services to help get some attention to my company, I asked before I even gave them any money, that **** I get enough customers to gain enough money to pay for next month? He said Yes (I cant remember exactly what he said, but he did say yes or that I should.). Then they said they cant say that I would get people, but are refusing to listen to that point of the statement as if I didnt say it.

  

  Business Response

  Date: 01/12/2023

  This letter is in response to the correspondence received on January 6, 2023, about Ms. ******* claim that she was promised she would get enough clients to pay for the program.
  **************** authorized a 6-month contract on 11/16/22 for Display, Social, Assistant and ***************** Solutions. **************** was aware of the monthly total and the length of the contract according to the voice authorization. The sales representative did not promise **************** she would get customers to pay the monthly bill. *************** tried to cancel the products on several occasions and was told that she could not cancel because she was within the contract terms.
  We have tried to reach **************** by phone and email. **************** replied that she did not want us to contact her by phone or email unless we canceled her contract.
  There would be no basis for an adjustment on the account.
  I apologize for any inconvenience this has caused.

• Initial Complaint

  Date:01/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very dissatisfied with the service from Hibu. I spoke with the **** ********************** before signing up and he assured me I would be able to cancel the contract if I needed to. When I first spoke with their team and both reps ****************** and ********************** they initially said it would be 3 month contract, but when I signed up it was changed to a 6 month contract. I decided to cancel shortly after and was denied even though was told I would be able to. I told them that with a new pregnancy being 'high risk, and having many costs, this was an additional reason I needed to cancel. In addition to that the service itself is very poor. They did not provide any copy or content for the display ads, it was all what I already have, so no new marketing as promised. They also display on websites that have nothing to do with my program and product and when I questioned it, no changes were made. Since the service started, it has not garnered any sales or new page visits. I've requested the charges be refunded and canceled several times with no progress. I have called and spoken to many other reps with no help or update. I would like this program canceled and refunded.

  

  Business Response

  Date: 01/11/2023

  Please see attached.

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested ownership of my company's ******** page 12/16. I was asked for information which I provided. I was told I had an invite to be an "admin" on the page which is not what i asked for. I also do not see any such invite. I am unable to reach the "escalation team" who is apparently responsible for making me the owner of my company ******** page.I spoke with customer support today who would not help me at all. they refuse to even make an appointment. I am just waiting to hear from a mysterious escalation team who has failed to complete my simple request.

  

  Business Response

  Date: 01/11/2023

  
  
  Hibu Inc.
  *********************************************************** 52401
  Tel: ************
  Fax: ************
  January 6, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  **** ********** 
  **********, ** 50310
  
  RE:    *************************** 
            ****** Cassidy    
            63 *************  
            **********************, ** 07676  
            Telephone #: ************                  
            Hibu Product: Website Premium
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on January 6, 2023, about Mr. ******** claim that he is requesting ownership of his business ******** page.

  
  The Client, ***************** authorized a 12-month contract on 4/28/16 for Website Premium. ***************** did request ownership of the business ******** page on several occasions. We provided him the instructions on gaining admin access. Since Hibu built the website and the business ******** page many years ago ******** got stricter with the rights to access. Hibu has disconnected from the page and no longer has access to that system to correct this however ****************** was provided direction he can take to resolve access.

  
  We have tried to reach ****************** by phone and email, we have not received a reply.

  
  There would be no basis for an adjustment on the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

• Initial Complaint

  Date:12/27/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a six-month contract with hibu starting from 5/26/2022, and prepaid for two months of service (total of $3,350 on 5/29/2022, $1,675/month). In the next few months we got bill of $1,675 each month. However we were somehow being informed the contract started on August...... the one-time setup fee when we signed the contract was a joke, as from June 1 - June 30 the ad impression number is only 2 (which on July1-July31 is 71.8K), essential meaning they spent the whole entire June to pay ($1,675) someone to create content, which should be categorized as "one-time setup fee".......

  

  Business Response

  Date: 01/03/2023

  Please see attached letter.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2022 our business was approached by a representative of HIBU INK for help marketing our HVAC business. Our first impression was they had a lot to offer for marketing our business. They gave 2 very good presentations which we likes so we gave them a try. We agreed on a price for their service and were told we would not be billed until the ads were approved and went live. We went ahead and linked them to our software, social media, and ****** accounts. After about three weeks we received our first website proof. It was not even remotely close to what was presented originally. Our representative **** ensured he would fix it. About one week later we received our first social media ad proofs. They were even worse, they looked awful, blurry, and the offer content didn't even make any sense. It seemed like they had no clue what they were doing. We made both **** and **** aware several times that the website and social ads were not approved and not to go live with them. After roughly 30 minuets from the time we received the proofs our request were ignored and the ads went live. We again reached out to **** and he ensured they would not go live even though they already were live. He also ensured he would put together better quality ads. *********** proof he sent was even worse. I made him aware that non of the ads HIBU INK had created aligned with our brand and they were all to be removed from the internet and social media. Again my requests were ignored. Worst of all they made changes to my business profile. Removed our profile from ****** maps. Had it showing our business servicing the **************.(we are located in *********, **). And stole our my business profile. Somehow they managed to make themselves the owner of the page and after several request refuse to remove themselves from it. I have asked several times and again the request are ignored. They have done more harm than good for my business and refuse to make it stop.

  

  Business Response

  Date: 12/22/2022

  This letter is being sent in response to the correspondence received on December 15, 2022,stating that **************** was promised his advertising would not publish until he had authorized the ads.  During my investigation I did find that the advertising should not have been published when it was.  The contract has been canceled as requested and Mr. ********************* was adjusted in full.
  We have contacted ************** to notify him of our findings.  I apologize for any inconvenience this has caused.

  Customer Answer

  Date: 12/29/2022

  
  Complaint: 18576183
  
  I am rejecting this response because:
  My account balance showed $0 owed as of last night. This morning it shows I owe $998. My bill was adjusted in full, and then adjusted back. I waited to respond because I almost did say I accept Hibu's response. This was probably the goal. Instead I waited, and sure enough Hibu did what they do best; tell you exactly what you want to hear, make promises, and then proceed to perform the opposite. It was clearly expressed multiple times via email that we did not want any Hibu to promote our business and use our name in any of their services. We did this immediately after shown a "proof" that we were told would go live in three days. Instead it went live not even an hour later. We will not be paying for any of this. 
  
  Sincerely,
  
  ***********************;

  

  Business Response

  Date: 12/30/2022

  Please note that your Hibu account is at a zero balance.  The 12/28/22 invoice could not be adjusted until the bill was generated.  All products were previously canceled and the balance on your Hibu account is at zero.  We're sorry for any inconvenience you may have experienced.

• Initial Complaint

  Date:12/14/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a Hibu Salse rep with the promise to create a web design and increase ****** traffic. I made it very clear that (II had purchased this type of service before and was totally disappointed. I was guaranteed by the sale rep that she would be my contact with Hibu and provide me great customer service. Withing 30 days, She quit the company and the results of Hibu's management team was Nothing. I was promised ******** exposure and I received none. I was promised an upgrade in ****** listings and I received none. The website they created was not a website to increase business. It was a display at best. Listings management synced to ****** didn't happed. ********* popular apps and websites and voice operated devices didn't happen. They promised a Smart Site - Pro consisting of a powerful online presence across the web and that didn't happed. The total package of promises from Hibu consisted of nothing for the amount of $2,959.00

  

  Business Response

  Date: 12/16/2022

  Please see attached.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed on with HIBU for marketing 10-6-22 and was told numerous things that turned out to be untrue breaching our agreement. Yet despite asking for a full refund and cancellation, they have refused saying the contract starts when I go live versus the date on the contract. See contract.1/ They have breached the contract in numerous ways. (publishing without permission, spamming email contacts, contract end 4-20-22 not 6-20-22.2/ I was told I was to have complete approval before anything was published or sent out to any contacts this was their breach.3/ Almost immediately, I was getting HIBU generated leads and reviews breaching their oral agreement that I would have power of authority before publishing.4/ The website was published without my edits and I was told it was because I didn't respond to an email - however, I was unable to find any email giving me again the right to review the corrections on my end. To date I have still not approved this website and have changed my ip address and returned to my original site since their site was not approved for publishing. No email exists that I could find and no publishing should have occurred without my final permission and control.5/ They linked my contacts up incorrectly I had **** and only 971 went up, this has yet to be fixed. 6/ They linked my private email account sending the reviews to my personal and private corporate email list spamming all my contacts leaving some to leave negative reviews that were old friends, vendors I chose not to do business with, and a slew of other people that were trying to sell me something should not have been spammed for reviews.7/ December 2, 2022 I spent 30 minutes telling me I was in error. Despite I was accurate.8/ I wish to cancel and be refunded all of my dollars due to their dishonesty and unethical behavior and breach of contract.

  

  Business Response

  Date: 12/14/2022

   

   

  Hibu Inc.
  221 3^rd Ave SW
  ************, ** 52401
  Tel: ************
  Fax: ************

  December 13, 2022

                              
  *************************     
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  2625 ********** 

  **********, ** 50310

  
  RE:    Spa-Gos Mobile Salon, day Spa & Lifestyle 

            *********************    

            6953 ******************************************  

            ***********, ** 90045  

            Telephone #: ************                  

            Hibu Product: Social, Smart Online Presence and Assistant

            Complaint # ********
  
  Dear ********************:

   

  This letter is in response to the correspondence received on December 6, 2022, about Ms. ******* claim that she did not agree for the Website to go live, and her linked contacts for the assistant products were from her private email, not her business.

  **************** voice authorized a 6-month contract on 10/20/22 for Social, Assistant and Smart Online Presence package. On 11/16/22 **************** called to have the website published and was told it would take ***** hours. When **************** linked her contacts for the assistant product, she uploaded her personal contacts and not her business contact list. Hibu is not legally allowed to upload the clients contacts, however wizard or Support could do a walkthrough of the process with her.

  **************** asked for the contract to be canceled; however, she is still in her contract and cannot cancel. We have reached out to **************** by email and told her that she is unable to cancel as she is still within her contract terms.

  There would be no basis for an adjustment on the account.

  I apologize for any inconvenience this has caused.

  Thank you,

  *********************
  Hibu Customer Service
  **************
  Email: ************************************

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18526181
  
  I am rejecting this response because: the service was not as promised, the contract was not valid in the dates provided, the services are not being completed as promised and there are 24 recent complaints and growing of their services, unfilled promises and breach of contracts with multiple other individuals. Their is a breach of contract on their  part and cause for a class action of deceptive advertising and contractual unfulfilled obligations that rise to the level of fraud. They used my private email list to spam non clients. Due to these serious violations on their part, and the level of other's in total that have been reported to your agency, I am standing by my opinion that this company is fraudulently unfulfilling their obligations in oral and written agreements and will contest all bills made by them.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/30/2022

  Our position has not changed. 

• Initial Complaint

  Date:11/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 15th we purchased ******************** from *************************. ****** had a contract with HIBU. We intended on potentially continuing the service with HIBU; however we have made a significant # of attempts to have them appropriately transfer and work with them to understand the service and gain access to the website. After 4 weeks of nothing, we moved forward to obtain other services from someone else. Now all of a sudden they are sending a bill noting this will be sent for collection when we never hired them or have had them return any of our calls or discuss anything with us. We have attempted to respond to the notices and get absolutely no where with them. The info on the notice we are now receiving is ******************** | Account Number: **********

  

  Business Response

  Date: 12/02/2022

  Please see attached.

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18450270
  
  I am rejecting this response because we are not responsible for an outstanding balance.  Yes in Oct 2022 the business was sold and the contact remained with **************************  After making multiple attempts to contact and potentially use HIBU we gave up and went a different route with a different provider because they would answer the phone, answer questions and respond.

  I have attached evidence to support that we had no access and the records were not updated as HIBU is stating in Oct.  Attached is an email ************************* forwarded to us regarding a customer that sent a message thru the website and shows this was all still going to **************************   This was on Nov 10th.  It's pretty apparent by this message the account was not updated as stated by HIBU.  We made numerous attempts to contact them and the typical response when we called and spoke with someone after the Oct date was that we did not have access.  The account belonged to ****** as evidenced by the email Nov 10th it still was set up as ******'s account and further we never signed a contract with HIBU.  ****** was responsible for all contracts that she had signed and we did not sign anything to transfer or take over the contract with HIBU.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/07/2022

  We have reviewed the account in response to the client's comments and have adjusted the balance of $180.00 on the account.

• Initial Complaint

  Date:11/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this as a small business owner who never received any leads, prospects or business during a 6 month campaign. In february of 2022 I signed up to facilitate a website and run local marketing campaign in my region. During this time I never received one prospect and was paying $1000 A MONTH. I fully understood the risk involved and planned to let it work the way it was described to me by my account manager. I did meet with her 3 or 4 times to change things but was growing concerned due to no responses and only received sales call from other businesses trying to recruit me. After 4 months I was told the vendor that they used made a error and didn't market for me at all. Hibu credited me $1500 and tried to make some resolution to the issue but I do not want there services any more they cannot provide proof that my campaign was only disrupted for 1 month and I don't want anything to do with them anymore they have caused a great deal of stress and distrust and my hope is that no one else gets involved with them. I have been harassed by there billing department and will pursue further legal action if necessary. They screwed up and I should not owe them anything. They breached the contract by not providing the services I paid for and will not pay them another *****. DO NOT DO BUSINESS WITH THEM PERIOD!

  

  Business Response

  Date: 11/18/2022

  Dear ********************:
  
  This letter is being sent in response to the correspondence received on November 16, 2022,stating that ****************** received no prospects during his campaigns with Hibu and that he was credited $1500.00 for a vendor error and had received no proof that the error was corrected.  ****************** received **** visits that Hibu directed to his website.  **** of these visits were unique visitors.  These visits are all potential customers.  There was an error on Mr.******** $480.00 per month Local Ranking product from 04/20/22-08/05/22.  Mr. ******** received an adjustment that covered 100% of all 3 months for the Local Ranking product in the amount of $1440.00.
  We have contacted ****************** and provided documentation that showed the Local Ranking error was corrected.  ****************** was advised that there would be no basis for an additional adjustment.   
  I apologize for any inconvenience this has caused.
  Thank you, 

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing date November 3, 2022 Previous Month's balance $30.00 Billing Charge $4.00 Late Charge $.45 Total Charge $34.45 ******************************** Services Account Number: ****** I was a customer of ********************** for many years using their printed on paper advertising product.I have not agreed to any ******* Services advertising with Hibu (formerly Yellowbook, Inc.)I have contacted Hibu representatives on two occasions asking that the outstanding balance be adjusted to zero on the basis that I have never contracted with Hibu for digital advertising services.To date no adjustment has been made.I have never consented to any form of digital advertising with Hibu.

  

  Business Response

  Date: 11/16/2022

  Please see attached.