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Business Profile

Fitness Center

I Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a gym membership a couple of years ago. they required me to give them my ach information so they could automatically deduct payments. Every time I turn around they are taking money out of my account - way more than what I agreed to. I've been to the gym on numerous occasions to tell them I want to cancel and they tell me I can't!I finally asked the bank to stop payment on all ach transactions from IGYM. I just want to cancel and I want them to stop helping themselves to my bank account whenever they feel like it.

    Business Response

    Date: 11/11/2023

    **** has been a member since 8/2/2021. His bi weekly dues have been $16.05 since he signed up with iGYM with annual dues of $53.49. His dues have not changed. If he would like to cancel his account needs to be current. It looks like he a past due balance. I do not have any notes in our system that he has requested to cancel. The last note I had was in Jan. 2023 that he was picking up a barcode for his brother **** to check in during staffed hours (we add notes for everything). I don't understand why anyone would tell him he cant cancel. He has fulfilled his 12 month agreement. Our cancellation process is very simple, you can stop in, call in or email us and our staff are happy to assist. If someone comes in to cancel we make sure they are checked into our system. I don't show a check in since 3/22/2023. 

    Does **** have any details on who he spoke to or when he came in to cancel? What about bank statements on the amount of money we are taking out that seems to be way more than what he agreed to. If there are any issues with our members accounts we are happy to answer any questions or look into things for them. We have a 3rd party that takes care of member billing. 

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warning: sending out caution about signing up for a membership at Igym in ****** ****! I *** have an auto immune disorder and had a terrible neck injury recently. I also have been struggling with my SI joint dysfunction and have to go to pain management at the ********** hospital to manage my pain. There is no equipment that I can use safely now because of my worsening conditions. I have explained this to igym management kindly and upper staff but they are making it very difficult for me to cancel my membership. There is a $100 charge to cancel early. Other concerns I have is the door does not have handicap access which makes it very difficult for me to get in and out. Very frequently there is nobody at the front desk. Also several times that I have been at the gym there has been a terrible odor and I have noticed that they do not keep up on cleanliness. Many times the toilets have been clogged and it has taken a few days for them to fix it. I have been locked out of my locker with my car keys and phone inside. I tried calling their main number and nobody picked up so I could not get into my locker. Fortunately I live in walking distance from the gym so I was able to walk home and let myself in by my garage code. I am sending out this message to be helpful, not hurtful, and to help prevent anyone that *** struggle from an acute injury or chronic pain to take caution before signing up for a membership.

    Business Response

    Date: 12/01/2022

    ***** and her husband joined our Tiffin location on 5/3/22 as a VIP plus member committing for 12 months. 
    Pre my iGYM managers stats On 11/2/2022: *********************** called for her and her husband ********************* wanting to cancel due to medical reasons. I mentioned the 30 day notice and the early term fee and all the other options: freezing, transferring, down grading and weekend option but she said she will have her doctor ***** over the note. They don't want to pay the *** since it is medical explained it again to her and she and I quote said, "I know a lot of people and there will be ****** reviews if you don't waive the fee for both" 
    Our Tiffin manager, ******, reached out to our iGYM management team. We decided that if she could send us a medical note then we would waive their early termination fee. ****** left them a message letting them know, their account is scheduled to terminate on 12/3/22 there is a 30 day cancel process.
    Our facilities operate 24/7/365. Our current staffed hours are M Th 10am 6pm and Friday & Saturday 9 am 1 pm. We have a voice mail system and also communicate thru ***** and ******** when we are not staffed.  There are instructions on the inside of each locker on how to operate (lock / unlock) the lockers. As far as cleaning, our team does a great job at cleaning and sanitizing. Unfortunately when we are not there 24/7 situations come up that we attend to first thing when we arrive or if we receive communication. 
    As far as a handicap ramp, there is one that is accessible to get to our front door as well as handicap parking. 
    Thank you, *******


    Customer Answer

    Date: 12/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

I Gym is NOT a BBB Accredited Business.

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