We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Pa's Construction Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Pa's Construction Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pa's Construction Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pas Construction replaced our roof in late 2020. We noted deficiencies immediately. Shingles were falling off the roof. Inadequate caulking was causing leaks. In a email with the project manager, they concluded that the cause of loose shingles was due to defective shingles. The company that manufactured the shingles and Pas Construction had agreed to replace mansard roof..The project manager assured us that the company would fully stand behind their warranty. The project manager has left the company and the owner is offering no resolution. We have had the roof inspected and their conclusion was roof issues are caused by incorrect installation. We have no choice but to replace the entire roof at a cost of $24,000. We have been advised that a partial replacement is not an option.

      Business Response

      Date: 06/02/2025

      We have been on site many times - there were 2 shingles that we repaired - due to high winds  not improper installation - We have 

      done everything that needed to be done . 

                 The wind damage was after install - we fixed at no cost - not ours to fix - There never has been a leak issue - 

       The only leak issue was in December when they had ice damming issues - of which the client sent me pictures   dated in December .

         Roof has never leaked when it rained - as I have asked the client - he confirmed 

       All shingles are sealed - the ones we replaced - we added extra caulking to.

             We will be glad to forward time stamped photo of the December ice dam issue

      As we explained on several occasions- we also have several pictures of the rest of roof if needed.

         Sincerely

      ****** M. ******** - Owner 

       

      Customer Answer

      Date: 06/02/2025

       
      Complaint: 23355027

      I am rejecting this response because: We have had two companies look at the roof and actually get on the roof to do an inspection. I have an inspection form that confirms that shingles are not sealed in numerous locations.  We have pictures that have been taken to show these shingles can actually be picked up and lifted away from the roof.  The leak was the final straw in a long line of subpar work performed by this company.
      We have an email from one of Pas project managers who was so concerned about the shingles falling off that he contacted the manufacturer to see if there were defects in the shingles.  That email confirms that Pas will replace the mansard roof.  We have been told by reputable contractors that replacing only that portion is not advisable as that would not give optimum results.  I cant begin to say how many calls from this company have gone unanswered. I will be more than happy to bring all of the paperwork and pictures to a meeting.


      Sincerely,

      ***** ******

      Business Response

      Date: 06/03/2025

      As we have records that the roof was installed prior to the derecho had in Aug 18 - 2020- winds were in excess of 140 for over an hour.
      The shingles installed at  that time were rated at 130 mph wind speed . Which negates the warranty- that being a fact - we still came and made repairs from the Derecho. at no charge to client.
                  No project manager has the authority to make discissions on whether  any more work needs to be done . 
      Any loose shingles are due to Derecho not from our work as the client knows.  
           Please furnish Contractor name and numbers who have looked at this roof - Please state their knowledge of this project - Before roof was put on-After new roof was put on before Derecho- After Derecho- time dated pictures - years of experience in the business. 
          As stated in previous email - the roof has never leaked when it rains - only in December of which client furnished a picture - it was not raining - we had several days of heavy ice - which caused ice damming - in turn caused the December leak .
          We have been on site many times -we will be glad to furnish a copy of estimate dated -  6-22-2020-  2 months prior to Derecho

      Sincerely
      ****** M. ******** - Owner - Manager
      ************

      Customer Answer

      Date: 06/08/2025

       
      Complaint: 23355027

      I am rejecting this response because:

      The inspection report was attached on original inquiry for BBB assistance.  There are very specific installation instructions from Atlas regarding mansard roofs.  What our inspections have determined is that Pas Roofing did not follow these unique specifications.  Instructions state 6 nails per shingle.  Our shingles vary from 5 to 7 nails so that appears sufficient.  The instructions state 6 dollops of adhesive needed to be added to ensure sealing of the shingles.  There is no evidence of that being done on the shingles that have not sealed.

      Sincerely,

      ***** ******

    Pa's Construction Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.