We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

Siegel's Jewelry & Loan, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in Seigels on Thursday September 28th at approximately 3pm and had some scrap gold jewelry to sell.But first I stopped at ****************************** in CR to get an appraisal first because Knowing that ******* has a special deal on their website call the "scrap gold program" which claims that if you can find any vendor within **************************************************************** writing that they will not only match it but give you an additional 10%.So here is my complaint. He offered me $175 for my scrap gold jewelry upon which I told him that **************** down the street had offered me $190.. He stated he would not honor the matching+ 10%,so i showed him the website for his store which claims this under their "scrap for gold program",and all he did was give me excuses and claimed..... That he's just the manager and that the owner is the one who created the website and then proceeded to give me a bunch of other excuses as to why he wasn't going to honor it which had no relevance to my situation whatsoever..So once I realized that he was serious and not joking I picked up my jewelry and went back to ******************** and sold it to them for 190$.I would like to file a formal complaint to hold them accountable to honor what their website states and to make sure that this doesn't happen to anyone in the future, because if they had I would have gotten paid $209 I would like a store credit of $19 and I want them to modify their website Thank You

    Business Response

    Date: 12/05/2023

    Hi sorry about the situation and after talking with my employee you didnt have a written offer.  Our website clearly states In fact, if you find a higher written offer from a bonafide store on your scrap gold within a 30 mile radius, we will match the offer and give you an additional 10% Credit to use in our store for purchase.
    *Note- gold prices may fluctuate and offers may be adjusted up or down based upon current gold values on the day you arrive..

    If you did have a written offer on the same day of arrival -Im sorry that my employee didnt get that from you.  Hopefully this will not happen again. Thanks for bringing this to our attention. 

Siegel's Jewelry & Loan, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.