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Business Profile

Lawn and Garden

Rex CO Equipment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Machine was quoted. Verbal conversations reassured purchaser that quoted machine had options requested. A price was verbally agreed upon, purchaser in good faith paid in full via wire transfer. Machine was delivered unannounced to purchasers home. Purchaser inspected machine later that day. ********* informed ***** that the machine was miss represented same day. ******* arrived with cosmic damage's and missing options originally discussed. ***** claimed damages were caused by purchaser. Rexco claims options can be added for additional costs. Purchaser requested that the unused equipment be returned and reimburse funds in the sum of $71,000. Rexco is unwilling to except the return. Only solution Rexco is offering is to add options for additional costs. Purchaser would rather terminate this transaction and part ways due to the events that transpired.

Rex CO Equipment is NOT a BBB Accredited Business.

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