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Business Profile

Lube Services

Jiffy Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/19/22 I took my vehicle in for an oil change. Following the oil change I went home where my vehicle was parked in the garage until 12/20/22. On 12/20/22 I went to clean my windshield to find that my vehicle was completely out of washer fluid. I read the statement from the oil change where it is clearly stated that washer fluid was added the day prior. I have never had any issue with my wash fluid and never have to fill outside of when they fill it during routine oil changes. I called the company to discuss the fact that it was written on my paper that fluid was added but was completely empty. The "manager" began arguing with me saying that he looked at the camera footage and can clearly see that they filled the washer fluid to the top. He also told me he would deny any claim I tried to submit even though I never brought that up. Additionally, he told me that obviously my washer fluid must be leaking and is probably all over the highway (despite me never having an issue prior). I question whether or not they even changed the oil at this point with the way he was acting toward me and telling me that I was the one arguing.

Jiffy Lube is NOT a BBB Accredited Business.

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