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Business Profile

New Car Dealers

Mike Molstead Motors Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mike Molstead Motors Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/21/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from Mike Molstead Motors in February 2022. The vehicle is a 2018 F150 Raptor. The Raptor was advertised as a clean title, clean carfax absolutely no issues. I went to trade in the vehicle in November of 2022 and was informed that the carfax was not indeed clean and that there was a "potential" rollback of the miles on the truck. I immediately reached out to Mike Molstead Motors on Wednesday November 9th and received an email back from Jordan ********************** claiming that he would fix the issue. I have since emailed 4 different times with no response back from the dealer. I have lost over 12K in trade in value and can not get a dealership to offer any money on the vehicle. I am stuck with this truck that does not have a clean carfax at no fault to my own. I am wanting to get out of this truck and get into something different but I cant do that due to the amount of money that has been lost due to an error not of my own. I am expecting **** ********************** to make this better and resolve the issue.

      Business Response

      Date: 03/08/2023

      **** -

       

      I apologize for not getting back to you sooner on this complaint, it says it was from February 21st, but we did not receive it until March 4th.  

       

      The complaint from ***** that he has reached out to us 4 different times with no response is inaccurate. I have attached to this email my response to his latest emails back on February 21st, of which he has never replied.  I have also attached my original response to his first claim. His original complaint was that he felt his vehicle had a Branded Title for an inaccurate odometer. His claim that his truck has a branded title is flat out factually inaccurate. What appears to have happened is at some point a dealer fat fingered or innaccurately entered the miles to this truck for one oil change. If you look at the CarFax (which I will also attach) it shows the mileage being lower for oil change services with one specific shop in ************, then bouncing right back to the miles that were previously reported. This is simply a Carfax Vehicle history report inaccuracy, not anything that is reflected on the title. I have reached out to Carfax with no response to see if they could get the error fixed. I would recommend ***** do the same if he hasnt already. The Autocheck report shows ********** with the odometer.  In regard to *****'s claim that we said we would fix the issue on my first email, as you can see what I said was that I would talk to my title clerk about a DOT investigation to clear the issue. But I was told this is not a title issue in any way, so that would not be an effective remedy. The only way to get this cleared from the Carfax would be to have Carfax correct their report. 

       

      Below I have attached :

      • The Carfax showing the error
      • The Autocheck showing no odometer issue
      • Both of my email correspondence with *****
      • The Copy fo the actual title showing it is a regular title with no brand of any kind
      • A Copy of the title application for ****** **** title showing a regular title
      • ************* original email complaint to us claiming he had a branded title vehicle

       

      I would also like to address *********** saying he has lost over $12,000 in trade in value from this. You will see in my second correspondence I also told ************ I would be happy to trade for the truck and give him top dollar in the current market conditions for it.  Unfortunately we are not operating in the same environment as 2022 and value on ALL vehicles have dropped substantially . He also carried over a significant amount of negative equity from his previous vehicle also making it more difficult for him to trade. These two things have nothing to do with him having a Carfax discrepancy.  The amount I said I was willing to give him for his truck right now is still well above average JD Power or Black Book value for the year and miles. We have not deducted one dime for his Carfax having a mileage discrepency. He never responded to that email. We would still be happy to help him trade it in towards a different vehicle and give him fair value for the vehicle if we can make the numbers work with his negative equity situation. 

       

       

      Jordan Molstead
      Vice President

      Customer Answer

      Date: 03/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Mike Molstead Motors Inc is NOT a BBB Accredited Business.

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