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Business Profile

Hobby Supplies

Iowa Diecast Toys LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hobby Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A die-cast model tractor was purchased in July 2023. When it was received, visual inspection through the clear packaging showed no defects. When the item was finally unpackaged for display purposes, many pieces were found broken on the model. They had been carefully packaged to appear intact. The seller stated in a phone call that she does a "shake test" to verify the integrity of what she sells. I do not believe she fully inspected the item before the sale. The seller later suggested the ridiculous idea that the metal in the model began to disintegrate due to improper storage, which was not the case. The seller offered a limited credit on a future purchase. I do not wish to spend more money on an item I really do not want to purchase with a time constraint. I have contacted the seller for a full refund; she sold me a defective item and I shouldn't have to accept an item with extensive damage. I can provide photos, which the seller has already seen.

Iowa Diecast Toys LLC is NOT a BBB Accredited Business.

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