We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Disability Insurance

Madison National Life Insurance Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Disability Insurance.

Reviews

This profile includes reviews for Madison National Life Insurance Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Madison National Life Insurance Company, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Charles B

      Date: 11/14/2023

      Charles B

      Date: 11/14/2023

      Not sure what the BBB "A+" rating is all about, but Madison National is the worst! My wife paid into their short term disability (STD) scheme and they are denying her claim based on bogus criteria.Have you ever been to the doctor to get something checked out but everything was normal? Well that's a "pre-existing condition"! DENIED!Did you bank some PTO to help cover your recovery time (because STD payments are miniscule)? Well then you "already have coverage". DENIED!If you are an HR director please look elsewhere and read the fine print with insurance companies. My wife works for the county and they will be dropping Madison Mutual as soon as their contract is up.

      Madison National Life Insurance Company, Inc.

      Date: 11/22/2023

      Based on the limited information available, we are unable to locate **************** or spouse.  We are happy to review the matter further upon receipt of additional information.  In addition, we would kindly ask the BBB to verify who the insurer is,  Madison National Life Insurance Company, Inc. (***) or Madison Mutual.

    • Alecia G

      Date: 08/28/2023

      Alecia G

      Date: 08/28/2023

      I filed an initial claim in July for surgery that was to be happen August 2, 2022. I was told that because I had my surgery 20 days earlier than my official 1 year start they would need additional medical records. Ive released the information to Madison Life multiple times. Ive had little to no communication with Madison Life unless I ask for an update or initiate a conversation. I was told I could obtain records on my own and forward the records to them which they need to verify that I did not have a preexisting condition. What actually do the claims specialist do? Isnt it their job to facilitate the process? Ive been left without any financial security because I was planning on having disability to help with bills while recovering. However if I would have waited to have surgery for 20 additional days this would have essentially been avoided and my claim accepted. Madison Life is holding out on paying my claim over 20 days, I should have suffered in pain for 20 additional so that I could get my short and long term disability. I could barely walk but suffering 20 additional days would have been easier than all the extra hoops Ive had to jump through to get nowhere for a policy I pay a premium for out of every single paycheck.

      Madison National Life Insurance Company, Inc.

      Date: 09/11/2023

      Thank you for notifying us. We will review the matter and respond directly to the customer addressing their concerns.

      Madison National Life Insurance Company, Inc.

      Date: 09/13/2023

      Thank you for notifying us. We will review the matter and respond directly to the customer addressing their concerns.

    Madison National Life Insurance Company, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.