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Business Profile

Home Renovation

New Face Renovations, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gaps in siding installed over garage door. Improperly installed siding over a front casement window preventing the window from being opened. Leaky porch roof caused by workman walking on fiberglass roof and nailing siding into wall with nails protruding causing leaks. Loss of TV and internet services, repaired by Mediacom for which we were billed $49.00.
    We contacted Darin Davis and he refused to come back and look at what needed to be addressed. We then contacted our lawyer who submitted a letter to New Face Renovations LLC c/o Darin Davis. Our lawyer then followed up with a phone call to Darin Davis who refused to admit/accept any responsibility for the work issues of his employees. Our lawyer has not heard anything further and we believe he has forgotten to follow up on this matter so we decided to take the step forward in contacting BBB. We have two estimates for corrective repairs totaling $3441.73

    Business Response

    Date: 08/08/2024

    Sorry for the delayed reply to
    this issue.  This email address isn’t
    monitored daily.

    The Myers’ attorney contacted
    Ryan Young, and they discussed these items in detail. Below are the customer’s listed
    complaints along with Ryan Young’s statements to each.

    Complaint: Gaps in siding installed over garage door.
    Statement
    : The siding that was installed
    is vinyl siding, gaps are intentionally left in order for the product to expand
    and contract, this will not allow any water infiltration.

    Complaint: Improperly installed siding over a front
    casement window preventing the window from being opened.
    Statement: Front window is not opening is due to age of
    window and exterior hinge.  The window
    was trimmed in aluminum coil to make the front appearance look new. The
    homeowner was made aware that this installation method may prohibit the window
    from opening at the time of siding installation.  They were given the opportunity to purchase
    replacement window at cost. The homeowner declined, stating that they do not
    open their windows that much anyways.

    Complaint: Leaky porch roof caused by workman walking on
    fiberglass roof and nailing siding into wall with nails protruding causing
    leaks.
    Statement: The roof was old and brittle, and had
    prior leakage before any work was done. 
    The siding crew did not stand on the roof, they installed the siding
    using precautionary measures to protect the already damaged and leaking porch
    roof. 

    Complaint: Loss of TV and internet services, repaired by
    Mediacom for which we were billed $49.00.
    Statement: The homeowner was aware that the satellite
    dish needed to be removed in order for the siding to be installed. After doing
    so the brittle wires came loose which resulted in a service call to their dish
    provider.  Our contracts state we are not
    responsible for issues as such.


    At the conclusion of Ryan’s
    conversation, the Myers’ attorney agreed that this would no longer be an issue.
    New Face Renovations is done communicating with the homeowner.  Completion certificates were signed by the Myers
    upon the completion of the job, and the customer paid in full.  These complaints came months after the job
    was completed.

    Customer Answer

    Date: 08/10/2024

     

    Complaint: 22042538



    I am rejecting this response because:

    The trim on the upper garage door is warped and not in a continuous straight line.

    Our TV/internet service is thru cable, not a dish. We have had this service approx. 4 years so the cable which was cut is not old nor brittle.

    The trim around the window was not cut or nailed down in one corner, thus preventing the window from opening. Who doesn't want to open their windows when the weather is nice? (This is the only window we have a problem opening and we HAVE opened it in the past prior to the siding job.)

    The siding along the exterior alongside our enclosed patio was nailed with the nails protruding into the interior of the patio and there wasn't any barrier installed to prevent rain or snow melt off from leaking in. 





    Sincerely,



    Michael And Tracey Myers

    Business Response

    Date: 12/10/2024

    We stand by our original response.

New Face Renovations, LLC is BBB Accredited.

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