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Average of 5 Customer Reviews
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Review fromCarleen D
Date: 06/04/2025
1 starI am having technical issues with a vendnet machine. I have been trying for 3 business days to reach someone, my drinks will not dispense, the sensor is not working. I have submitted three tickets, I just get put on hold and no one ever answers. I have been on hold for a total of 2.5 hours. I scheduled an online video chat with their tech support, when I logged onto this no one logged in to join me. I am extremely frustrated with their lack of customer support and very frustrated that I cannot get anyone to speak with me or help me.Review fromFranny B
Date: 06/28/2023
1 starFranny B
Date: 06/28/2023
This company is a disgrace. I spent 7 hrs at my machine today trying to get technical support to install the engage. The tech I finally got through to was of no help whatsoever. I spent hours trying to get someone else but got disconnected or a promise to cal me back….it never happened . In May They cutoff my telemetry device without notice and told me I had to upgrade to engage.. They continue to bill me for this service that is not working. I contacted a service man who will come out Friday to try to help. He told me that he has had nothing but problems with the new card readers. …the website is a disaster and the worst video installation he has ever seen. I ordered the new box and filled out the application. I never received the first one so they sent another one. A month has passed and my machine is still not running properly.
Vendnet
Date: 07/06/2023
We apologize for the frustrating experience in installing and setting up the new Greenlite cashless devices. On 07/06, we contacted the customer and the customer said they were able to install and get working but were not seeing online. We assisted the customer in completing the online setup and assured her to contact us if any further issues occur.Review fromGary P
Date: 03/15/2023
1 starGary P
Date: 03/15/2023
Set up an account online however every time I tried to continue to shipping it told me they couldn't ship to the address I used. It was the only address I ever used. Tried changing it 6 times and still couldn't get the parts shipped. Tried calling several times but there was no answer. Tried getting back on the website and it said I did not have an account LOL. Website is horrible. Service is Horrible.Vendnet
Date: 03/23/2023
Gary, we very much appreciate you bringing this issue to our attention. In reviewing our site settings, it appears that Canada had been inadvertently disabled from shipping on the website. We have now enabled it, therefore you should be able to order from the site without issue. We apologize for any inconvenience and frustration this caused, and again appreciate you reporting it to us.Review fromJohn W
Date: 02/10/2023
1 starI can't believe this company doesn't realize they have problems. I waited three weeks for a call back and still haven't received one. I just called now and was told if they didn't answer to just call back. How is that for service. Their web site really sucks. To call them, you have to listen to a two-minute commercial about haw user friendly their "new" website is (NOT). I'm looking to buy a new vending machine to replace my older Vend-Net machine. This is truly a different company than they used to be. I'll buy from a competitor.Review fromLISA C
Date: 09/14/2022
1 starLISA C
Date: 09/14/2022
I think this company is terrible. You can't get a real person on the phone when you need technical help. I have booked 3 appointment for them to call me to help. They didn't call any of the 3 times. I have also sent an email and never received an email back.! I have tried to call and would be hold for 15 - 30 minutes and no one ever picked up. I chose this company for my vending machine because I was told I would receive technical help. THAT WAS A LIE!!!!!!!!!!Vendnet
Date: 03/23/2023
Lisa, we apologize for your poor experience and acknowledge we dropped the ball. Your situation does not reflect the level of service that we strive to provide our customers. We apologize and hope you will give us an opportunity to serve you in the future, and demonstrate the level of service you deserve and expect.
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