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Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel 2 memberships with Anytime Fitness Started memberships thru our insurance:April 30, 2019: *********************************: 05039-01680 September 9, 2019: ***************************: 05039-00101 2 payments each month on 9th and 30th, each $40.70. On Nov 1, 2022 received a courtesy reminder from *** Fitness Solutions that card was expiring end of month. We planned to cancel when the card expired but didnt remember to cancel until Jan.On Jan 12, 2023, I emailed ****************************************** about cancelling. I provided agreements numbers and asked them to let us know what needs to be done. On Jan 18, 2023, they responded that were responsible for a 30-day written request, noting the written request had been fulfilled via the email on Jan 12th, and we were responsible for any payments past due or within the payment period.They said I was responsible for 12/9/22, 1/9/23, and final payment on 2/9/23 and the balance was $151.10 (Based on $40.70 payments, should owe $122.10.) and ******* was responsible for 12/30/22 payment and final payment on 1/30/23 and the balance was $151.10. (She should owe $81.40.)We were told we owned $302.20 but think we only owed $203.50. My wife called *** Financial on Jan 18th. During the call she never talked to a person only the automated phone system. She couldnt find her account but did find mine, verified my balance was $122.10. I decided to pay the amounts due to just get this over with. I ended up paying $119.90 for my account and $110.40 for her account. Ended up paying $230.30.On Jan 28th, I got confirmation our accounts were cancelled.On Feb 9th, a payment posted on the **** used to make our final payments. I contacted them, they told me our accounts were reinstated and we needed to send written notice before accounts could be cancelled. On Feb 28th, another payment posted on the ****. I disputed the charge since we were told the final payment on ********* account was 1/30/2023.

    Business Response

    Date: 03/05/2024

    ****, we are sorry for the experience you had! My husband and I took over as owners in November of 2023 and we are trying to break that negativity that so many experienced from the prior owner. 

    Thank you for sharing your experience, so we know how we can better the experience for our consumers going forward! 

Anytime Fitness is NOT a BBB Accredited Business.

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