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Business Profile

Fitness Center

Farrell's eXtreme Bodyshaping - Coralville

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************************** was the franchise owner of the Farrel's Extreme Bodyshaping ********* location. He is also the owner of the Coralville, ** location which remains open at the current time. On 3/9/23 **************** emailed all of the members of the ** location to advise the ** location was closing and wanted members to transfer to the Coralville location. The ********* location closed it's doors on 4/1/23. I was unable to transfer my annual membership to the Coralville location as it is too far from my home and conflicted with my work schedule. I have paid an annual fee for a membership since 2014. I paid an annual fee of $745 on 3/8/22 for which was a discounted amount to secure an annual membership (1 Opt A.3 Annual PIF Agreement) from ***************. I have a receipt for this pmt. **************** continued to offer to transfer membership to Coralville location. I requested a refund from 4/1/23-11/30/23 due to the closing of the location I was a member of. I am owed $414.50. There were multiple emails back in forth where **************** indicated he needed more time to get the software transfer complete first and then he could request the refund from the ***************** I have a letter from **************** dated 6/14/23 indicating a refund by the end of the month. It was never received. Since that time he has stopped responding to my request for a refund. I am attaching the most relevant information. If there is more information needed, pls let me know.

Farrell's eXtreme Bodyshaping - Coralville is NOT a BBB Accredited Business.

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